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The Retreat at Cheyenne Mountain

 
 
 
 
 
 

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Resident · 2018
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Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/04/2018
DO NOT LIVE HERE!!!!! I have never had such displeasure working with the staff of an apartment complex than I have here at Retreat at Cheyenne. The staff is rude and inconsiderate and attempt to nickel and dime you with late fees and maintenance issues. Rita, an individual part of the leasing staff, has no customer service skills and has told me repeatedly that their focus is only "running a business". No tenant here collects their security deposit at the end of their lease. My fiancé and I got married over the holiday weekend and inevitably missed our rent deadline by 24 hours. The staff were not willing to waive the $200 late fee per person. When the rent amount is posted, you have three days to pay it. Rent at Cheyenne fluctuates each month based off of sewage, trash, and utilities. Therefore its quite difficult to budget and if you cannot pay your rent within the three day limit you are obligated to pay an astronomical fine. On the weekends the pool, which is reserved for paying tenants, turns into a crowded community "hang out" inundated with noisy kids and partying teenagers. The grounds of the premises is covered in dog ---- as no one has the decency to pick up their pet's poop. Overall this establishment is solely focused on taking your money. Look somewhere else for your leasing desires.
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The Retreat at Cheyenne Mountain

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