Review History for Verified Resident 1187542

300 East 17th Apartments


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Resident 1187542

Verified Resident 2023

10/6/2023

Here's the thing: the place is nice, I like the community, the area, the views are great. The process of moving in though was so bad. Communication was essentially non-existent. I had to call, email, and visit I honestly don't know how many times in order to get any response. At first I tried to be patient but as the time for my new lease expiring kept approaching I had to call over and over again to figure out why I never got the approval email. Even after that, I never got a lease (my roommate did, I didn't because they had the wrong email for me somehow, despite the fact I'd emailed them so many times), I only got the lease to sign when I physically showed up and refused to leave until they sent it to me. Man there were so many things I could write a whole long article about how bad the process of moving in was, I really mean it when I say NOTHING went smoothly. NOTHING happened unless I was so persistent. I'll just tell one more story, when I got here I was trying to install internet over the weekend, important for me as I work from home. The internet guy needed to get into this "telephone room" to flip some switch, no one working that day, including somehow the property manager and the maintenance guy they called in, no one had a key. I was unable to get internet installed until five days later. Long story short, the place itself I really like. I even like most of their office staff. The new people there seem great, like they are working hard to try to help, but they're brand new so there's only so much they can do. They have one experienced person in that office who is so incompetent it's really mind-boggling. The process of moving in or trying to get any answer from her on literally anything was so stressful. I hope other people don't have this experience and in the end I am glad I came here, just be ready for the stress when you apply.
    Manager

    10/9/2023

    300 East 17th Apartments
    Thank you for taking the time to provide feedback on your experience. We appreciate your kind words about the community, area, and views. We apologize for any inconvenience or frustration you experienced during the move-in process. We understand the importance of effective communication and we are continuously working to improve in this area. We appreciate your patience and understanding during this time. We value your residency and we will continue to strive to provide you with the best service possible. - The Team at 300 East 17th Apartments

    Review 25 out of 257

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    300 East 17th Apartments

    July 2024

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