Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
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Apres Apartments
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Hello, We're sorry you weren't satisfied with the community here at Apres. We know parking can be bothersome at times, but we're always open to suggestions and continuing to work together with our residents to help make it better. We value your feedback so we invite you to come into the office at your earliest convenience so we can discuss your concerns in greater detail. We would love nothing more than to turn your situation into a positive one! We look forward to speaking with you.
Hello there, Reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!
Hi, there! Thank you for your kind words about our staff, especially about Zach! We'll be sure to pass along your message to him. We take pride in our customer service here at Apres so it's great to hear it from our residents like this! Thank you for choosing us for your home, and have yourself a great weekend!
Hello there, We are disappointed to learn about your experience here at Apres Apartments. When you have a moment, please reach out to our leasing office so that we can discuss your concerns with you directly. We look forward to turning your experience into a 5-Star one! Thank you.
Hello, We are disappointed to learn that you are not having a pleasant experience with us. When you have a moment, please contact our leasing off. We would love an opportunity to discuss your concerns with you. Thank you!
Shaun, We regret to hear how disappointed you are with your overall experience here at Apres Apartment Homes. It is never our intention to misrepresent or mislead anyone and we are concerned that you feel that way. Each of our residents are a valued part of our community and should be treated as such. Your experience is not normal practice for us and we sincerely apologize that you did not receive the level of service that you expected. Please stop by our office at your earliest convenience as we would like to discuss your experience with you in further detail. Thank you!
Hi Verified Resident, thank you for taking the time to leave a review for us at Apres. We're happy we could meet your expectations!
Verified Resident, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Thank you for sharing your wonderful experience with us! We always appreciate hearing when our residents love their home and the amount of space it has. Our convenient location makes it easy to get to shopping and restaurants and pleased that you are taking advantage of that. Thanks for your 5-Star rating and compliments on our staff!
Thank you for the stellar review! We love hearing how happy you are and that you plan on being a part of our community for years to come. If there is anything that we can assist you with, please don't hesitate to let us know. Thank you!
Hello Sam, Our staff appreciates your feedback and are disappointed that your experience has been less than ideal. We apologize that it took us awhile to address your microwave. The situations that you have described are not typical of our community. Also, We had several air conditioner units go ou t over the last week due to running out of Freon. We replenished our stock the very next day and handling requests as they come in. To help with the situation, we purchased portable air conditioner units to help manage the influx of air conditioner issues. We understand your frustration and are confident that once your concerns are addressed you will truly love it here at Apres Apartments. Please contact our leasing office if you would like to speak with us further. Thank you!
Hi Melissa, Thank you for your kind words and continued loyalty over the last 6 years! We always strive to provide the best experience that we can for our residents and appreciate the positive feedback. We look forward to many years more and hope to duplicate your positive living experience with the rest of our community. We have taken note and appreciate your suggestions with the trash valet service and noise concerns. We will make sure to reiterate to our community the importance of respecting each other and our quiet times. Thank you so much!
Thank you for the great review and 5-Stars! We are thrilled to hear that your experience has been the best experience ever and that you are happy. Thanks for the compliments on our staff, we will continue to go the extra mile for you and our community. We appreciate that you have been a loyal resident for the last 2 years. If you ever need our assistance, please let us know. We are always willing to help our whenever we can. Thank you!
Hello, We are grateful to hear that you loved your home here at Apres Apartments! Our centralized location which is close to shopping and restaurants makes our community an even greater place to call home. We really appreciate our residents and make every effort in providing an awesome place to live and your comments mean so much to us. Thanks for sharing your experience with us!
Hello there, We appreciate that you have brought these concerns to our attention. We would like to further understand the noise complaint so that we can take the necessary steps to address it. Also, we love our pets, but not necessarily what they leave behind. We require our residents to pick up after their pets so the grounds can be enjoyed by all residents. When you have an opportunity, please reach out to our office, as we are eager to address your concerns. Thank you!
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Apres
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Apres Apartments