Review History for SPAS2226

Arabella Apartments


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SPAS2226

Resident 2015 - 2017

11/30/2017

The property itself is great - nice updated apartments and amenities. Unfortunately that is strongly outweighed by the awful new management. The property was sold a couple month ago (plenty of time for the adjustment period) and ever since Arabella has gone way downhill. First, the old maintenance staff was absolutely amazing but the new maintenance staff are rude, not helpful, and always seem annoyed to be doing their job. There has also been an alarming increase in police actively in the complex since the new management came on. I realize that this is probably not a direct result of management but they handle it very poorly. Most recently a CAR WAS STOLEN on the property and no notice was put out to the residents to let them know of the threat. Very irresponsible of the management. There are also spiders everywhere. The old management would spray the stairwells and hire professional pest control for inside apartments. The new management does not spray the stairwells (even when specifically requested) and just has the maintenance staff come in with generic bug spray to spray inside the apartments instead of professionals. We now have to pays fees when you pay rent online via a bank account or credit card as well as a onetime initiation fee and the website is extremely outdated. You also have to wait until the 1st to be able to see your balance on the online portal. Apparently they wait until literally the last minute to put the balance online, very unprofessional and annoying. I do not believe there is not a better system for them to use. Paying rent online was no extra cost with old management and their system was MUCH better. It is now obnoxious to pay rent with the new management. I shouldn't have to pay a fee to give YOU money. Now, the girls in the office are generally nice (if you are on their good side) but being nice does not alone make you good at your job. The quality of management of an apartment complex makes or breaks the apartment as a whole. And the management at Arabella is a major downfall and there is a ton of room for major improvements.

    Review 14 out of 57

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    Arabella Apartments

    March 2024

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