Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We are more than welcome to discuss the issues you have had and explain our action plan. The broken glass in the parking garage was cleaned up as soon as we were aware of the issue. We take great pride in the grounds of our community and will always strive to respond to something like this as soon as we are able. I am not sure who you spoke with in the office in regards to your complaints, but I can assure you that the office staff that is currently in place would love the chance to provide a much better customer service experience for you. Here at Cielo, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (303) 771-5100 to discuss ways we can better serve you in the future.