I got some false charges on our account which is difficult to get rid off as community managers are unable to fix that. We need to bear the fine even if it is due to a system fault.
Community is not clean enough. Elevators and laundry rooms are dirty most of the time.
Manager
1/17/2022
Elm at Panorama
Thank you for bringing this to our attention. We are working diligently in keeping our community clean and have a cleaning team that cleans our community weekly to clean all common areas including our elevators and laundry rooms. Our residents are required to properly throw away their trash and if this is not happening and you know who the resident is, please reach out to us. I would also like to invite you to come down to the leasing office to discus your balance on your account and if this is an error on our end I will be more than happy to correct your account.
Best Regards,
Guadalupe Ramirez
Community Manager
2 Previous Reviews
Previous Review
Resident 697798
Verified Resident ā¢ 2019 - 2020
8/21/2020
Maintenance requests are not completed to satisfaction. AC is not cooling for the last 3 days. Bathroom door lock has a problem and does not get fixed after multiple visits also. Apartment common area is not clean and smells most of the time.
Manager
11/24/2020
Elm at Panorama
Hello and thank you for your feedback. I am aware that we had issues with the chillers last summer. I am happy to announce that the chiller has been replaced and shouldn't have the same experiences next summer. Thank you - Community Manager 303.751.1060
Previous Review
Resident 697798
Verified Resident ā¢ 2019
12/25/2019
Cleanliness of the corridor and elevator needs improvement. Theres always a bad smell in the elevator. Even though we are paying every month in the name of different utilities, cleaning is not upto the mark.
Manager
10/2/2019
Elm at Panorama
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (303) 751-1060.