Review History for rochellejones

IMT at City Park


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rochellejones

Resident ā€¢ 2015 - 2017

7/14/2017

This is a terrible place to live. It is mismanaged at every turn. Last night was the straw that broke the camels back. I was unable to even get to into my own apartment and had to stand outside in the dark for an hour because of what management called "a glitch in the fab system." Obviously this is a very upsetting situation which management tried to marginalize by saying, "this affected several other residents too." That is simply unacceptable. There are so many ------ things about this complex but residents not even being able to access their own home is asinine. The management thinks it's a great idea to do a complete pool renovation in the the middle of summer, making it completely unusable when residents would utilize it most. While the pool was in a state of rubble they posted a picture on Facebook of the old pool saying 'take a dip!' Nice rub in... The common areas are not cleaned. I had to ask for over a month for the yoga room to receive attention. There were glops of hair and dust bunnies in the corner. Forget about receiving packages if you have normal working hours. You can only pick up packages between 10-6 on the weekdays and 10-5 on Saturday. Several times I have rushed home to pick up my mail before the office closed only to have the staff out giving apartment tours to potential residents. When they are there they make you feel like it is a chore to give you your mail. The weekends are the same situation, staff is out showing around potential residents instead of taking care of the ones they do have. When there are issues there are always excuses, 'our groundskeeper just left us, we are short staffed', etc. IMTs lack of preparation and ability to retain staff should not be a problem that trickles down to residents. This is a business, figure it out. This is a place that you feel like you have to fight for what you are paying for. It is a nightmare. I would absolutely discourage anyone from living in this disaster.
    Manager

    7/18/2017

    IMT at City Park
    Hello Rochelle, Thank you for taking the time to provide your feedback. Our company strives to ensure that our residents have a positive experience, and with that being said, I apologize for some of the concerns you have had while living at IMT at City Park. We try our best to ensure everything works properly, but with any system, there can be malfunctions that occur. This is what unfortunately happened with the fob readers the other week. As soon as were notified of the problem, we worked on fixing it as quickly as possible. We hope that our residents are as excited as we are about the renovations being done to the pool. Once complete, it will be wonderful! We did not want to close the pool during the summer; however, we had been waiting for a few months for this project to begin. Once the vendor advised that they had a slot open up, we jumped at the opportunity to have this project completed. You are more than welcome to always submit a maintenance request for common areas or the yoga room, we also try to complete service request within a 24-hour timeframe. Since we are not open 24/7, that helps us know which areas need to be touched up/cleaned when we arrive the next day. We are open six days a week, but sometimes we do have to lock the office when we go on tour. With regards to your concerns with packages, you are more than welcome to have friends pick them up for you if that is an option. All you need to do is send us an email with your permission and their name and we will be happy to release your packages. We prefer that no packages are left in the mail room and we have communicated that to all the carriers, however, they have not heeded our request. We appreciate your feedback and if you have any additional questions or concerns, please call or stop by the office. Sincerely, IMT at City Park

    Review 46 out of 171

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    IMT at City Park

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