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The Mercer

2059 19th Street, Denver, CO 80202
(9 Reviews)
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"I’ve no experience with the maintenance team yet but every other aspect about living her" ...

Reviews

(9)

4.5 rating

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9 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1248958

Verified Resident 2024

5/5/2024

Happy to be here it feel safe like home I from another country and I feel that way good staff and I love the facilities. The most that I love it here is Rooftop is very very beautiful and have security 24

    Manager

    5/7/2024

    The Mercer
    Good afternoon! Thank you so much for taking the time to leave us such an amazing review! We are so happy that you feel at home at Mercer. The Sky Deck is such an amazing amenity and gives a stunning view of all that downtown has to offer. Should you need anything in the future, please do not hesitate to reach out. Have a fantastic day! -Jordan Manchego, Mercer Community Manager 303.756.0909
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    Resident 1237166

    Verified Resident 2024

    3/22/2024

    Too many hidden fees unrelated to residence. Faint walls. Cheap building materials. Flat paint easy scratch. Cracks in floor boards and seems. Inability utilization of all amenities. Neighbors, distracting smells and aroma from neighbors. No parking for downtown community.

      Manager

      3/22/2024

      The Mercer
      Good afternoon! I would like to find a time to connect at your earliest convenience about what hidden fees you are referring to. You were provided with a price sheet before signing your lease contract and I would like some clarification on what hidden fees you are talking about. We have reached out to on several occasions about your work order regarding your flooring, and you never responded with permission to enter. We are happy to get that taken care of for you when you are available. In terms of the smells from neighbors, this was addressed by management and we never found anything to confirm your allegations. We have secured a contract with the community across the street and will be able to offer these spaces to our residents as of May 1st, 2024. Please let me know when you are able to connect. Have a great weekend! -Jordan Manchego, Mercer Community Manager 303.756.0909
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      Resident 1229088

      Verified Resident 2024

      2/24/2024

      The Mercer, so far, is great in my opinion. I’ve never had built-in wifi, which a was a fun surprise, as it follows you throughout the building and not just in your apartment. LOVE the monthly events they host; super fun, super cute. Staff has been absolutely AMAZING. Coming from previous properties who have had a less than good management team, this team meets the bar and just tops it off with the professionalism and kindness. Damion and Jordan have been so attentive and helpful to the many questions and concerns I’ve run into. They do not make me feel like a pest when I have a million questions. Staff really makes it for me- everything else is a plus!

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        Resident 1226387

        Verified Resident 2024

        2/14/2024

        I’ve no experience with the maintenance team yet but every other aspect about living here has been great. Was skeptical given its Greystar and theyve an egregious reputation but the team and apartment is exceptional.

          Manager

          6/13/2024

          The Mercer
          Good Morning! We are delighted to know that you are having a great experience with our team. Not all teams are built the same, but customer service has always been our number one goal and I am glad to hear that you have been able to experience that. Thank you for being a part of Mercer, we are luck y to have you! Please feel free to reach out should you ever need anything from our team. Damion Montgomery - Assistant Community Manager Mercer Union Station 303-756-0909
          Review Author Icon

          Resident 1220911

          Verified Resident 2024

          1/28/2024

          From the windows to the walls, the Mercer provides an inclusive, diverse, and strong community feel. Working with Damien and Jordan is absolutely delightful; whenever, wherever, they are always ready to answer questions or lend a hand. So if you have apartment hunting woes, just shake it off. Shake it off, and check out the Mercer, a place that lifts us up where we belong.

            Manager

            1/31/2024

            The Mercer
            Good Morning, Mell! We are so happy to hear that you are having a great experience with Mercer and it's team. We appreciate your positivity and witty humor, it truly is a treat. I hope you are having a fantastic start to your time at Mercer - It is our goal that it remains positive for you. Damion Montgomery - Assistant Community Manager
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            Resident 1207206

            Verified Resident 2023

            12/11/2023

            So far, my experience in this building has been fantastic. The space the home, the location is perfect. Wouldn’t have chose any anywhere else . The apartments are bright with amazing lighting. The amenities are outstanding and open 24 seven. Definitely my new favorite building in the area .

              Manager

              12/12/2023

              The Mercer
              Good morning! We always strive to provide top quality service and are pleased to hear that you are enjoying your experience here at Mercer at Union Station! We are so lucky that you chose to call Mercer home! -Jordan Manchego, Mercer Community Manager 303.756.0909
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              Resident 1206676

              Verified Resident 2023

              12/9/2023

              Jordan and Damion made the move-in process very easy. The location is incredible and the building is absolutely beautiful. The 12th-floor terrace has the absolute best view of downtown Denver and the mountains.

                Manager

                12/14/2023

                The Mercer
                Good afternoon! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Our sky deck is definitely one of my favorite amenities and I am glad that you feel the same! -Damion Montgomery, Mercer Assistant Community Manager 303.756.0909
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                Resident 1202473

                Verified Resident 2023

                11/26/2023

                The Mercer isn’t one of those huge megaplex apartments where you feel like a number. It’s giving more of a boutique hotel vibe where the staff care and you feel taken care of. Location near union station can’t be beat.

                  Manager

                  12/4/2023

                  The Mercer
                  Good afternoon! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Jordan Manchego, Mercer Community Manager 303.756.0909
                  Review Author Icon

                  Resident 1192532

                  Verified Resident 2023

                  10/24/2023

                  Jordan and Damion are the biggest reason for our satisfaction. The building is modern. Free gym, laundry and coffee. The location is next to anything you could want to do in a downtown format. No parking and the lot next to the building is expensive but there are cheaper options if your willing to walk a bit to your car. Two thumbs way, way up high.

                    Manager

                    10/25/2023

                    The Mercer
                    Good morning! Thank you so much for your kind words and feedback regarding Mercer. We are so happy that you are enjoying the neighborhood and all of the fabulous amenities! Please let us know if you should need anything in the future. -Jordan Manchego, Mercer Community Manager 303.756.0909

                    epIQ Ratings

                    What is epIQ?

                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                    epIQ Report Card

                    In partnership with SatisFacts™

                    Community epIQ Grade

                    A-
                    A-

                    Renter Ratings

                    A

                    Review Ratings

                    Noise

                    3.3

                    Grounds

                    4.8

                    Safety

                    4.4

                    Office Staff

                    4.8

                    Maintenance

                    4.8

                    Neighborhood

                    4.9

                    Survey Ratings

                    SatisFacts™ Tour Survey

                    SatisFacts™ Move-In Survey

                    SatisFacts™ Maintenance Survey

                    SatisFacts™ Renewal Survey

                    Review Count

                    B

                    Number of reviews in the past 365 days

                    9

                    Manager’s Review Engagement

                    A

                    Percentage of reviews responded to

                    88.89%

                    Manager’s Review Reply Time

                    C+

                    Average time to respond to reviews

                    31.78 days

                    View Community Timeline
                    View Community Timeline
                    This community is managed by

                    Greystar

                    B+
                    B+
                    Communities
                    3433

                    Questions & Answers (0)

                    Frequently Asked

                    Based on 9 number of votes by renters, The Mercer is currently rated 4.5 out of 5 stars.
                    The Mercer is rated 4.8/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                    The Mercer is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                    The Mercer is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                    The Mercer is rated 4.4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                    The Mercer is rated 4.9/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                    The Mercer is rated 4.8/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                    Managers have responded to 88.8889% of their community reviews in the past year.
                    Managers have replied within 31.78 days to their community reviews in the past year.
                    Greystar
                    No pet policy available

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                    The Mercer

                    July 2024

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                    Beds

                    0

                    Baths

                    0

                    The Mercer is an apartment in Denver in zip code 80202. This community has a 0 Bed, 0 Bath Nearby cities include Glendale, Edgewater, Sheridan, Lakewood, and Englewood.

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