Review History for kgunda

AMLI Dry Creek


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kgunda

Resident 2019 - 2020

11/6/2020

Hello, I wish to provide a genuine feedback on my experience so that it would be helpful for others. The reason we had to move this apartment based on reviews and close to my office. Initial days were good but after few months we started smelling very strong W**D/Marijuana smell is PATIOS and can't open windows as well. Entire living area and bed rooms are filling up with smell. Followed up with several complaints and email communications but this issue was never resolved. I wish to move to new place as my spouse can't stay any longer. I had one month lease term left on my 12 months lease. Due to current COVID situation - I have requested leasing office to waive off one month as a customer service that will help financially as this was a community problem not my problem anymore. Worked with Bri, Wendy & Melissa on several calls and mails but never waived off 1 month charges even though I didn't stay. I had to pay rent at new place and at Amli Dry creek APT. I have pleased to waive off 1 month several times but never resolved this issue. Requested to place apartment in market, luckily my unit was signed by someone else. I had to pay still 20 days for which I have requested to waive off 20 days, not agreed to 20 days as well. Finally I have requested at least waive off 10 days and rest 10 days I will pay. It is kind of win win situation. Both can bare the loss like 50% / 50%. Ideally this should be completely beared by apartment/property as this should be there customer service to tenants but I'm still ok to proceed to pay for 10 days penalty from my end and apartment can bear 10 days. After working for several days this was never understood by leasing office. I'm expecting a positive resolution for my hardship in this community as a one time customer service. Leasing office can resolve the issue - if they wish to help me out. There were several email communications, just attached one email follow up. Thought of giving my feedback, anytime if you have any issues - no one will be ready to resolve the issue.
    Manager

    11/9/2020

    AMLI Dry Creek
    Thank you for your review of AMLI Dry Creek. We're sorry you were disappointed with your home, and we welcome the opportunity to discuss this with you in further detail. Please feel free to contact the regional corporate office at your convenience. The AMLI Team AMLI Residential

    Review 1 out of 16

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    AMLI Dry Creek

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