Review History for anonymous

Ramblewood


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anonymous

Resident ā€¢ 2013 - 2015

6/5/2015

This place is TERRIBLE! if I could give it zero stars, I would. First I would like to start by saying, some of the people that have left good reviews on this place, work here, have worked here, or are involved with the company somehow. I have nothing good to say about this place. The staff (all of them) are some of the rudest people I have ever met. Front office staff pretends like they want to help you when something goes wrong, but as soon as an issue arises they make everything a lot harder than it needs to be. They have given us several fines that weren't necessary, and have lied to us on several occasions. The front office staff NEVER calls us back when we need to speak to them. In order to get anything done you have to go directly to the office and speak with them, and even then you get no where because they don't listen to anyone but themselves. They could care less about their residents as long as they are getting money. Here is a list of everything that went wrong while my family lived here: 1. There were bats living in our walls. 2. There were ants and termites all over our bathroom. This was reported on several occasions and they didn't send an exterminator even once. 3. The place was disgusting when we moved in. I was 8 months pregnant upon move in, and had to clean everything by myself because they left the place in awful condition. 4. About 4 months after we moved in we had a pipe break under our apartment. They fixed it, however they damaged our bed frame, and towels (the break was in our bedroom), and even some clothing. There was a very thick layer of dust throughout the apartment. Did not clean up after themselves. Left a huge mess in the bathroom. I definitely was not impressed 5. The maintenance staff is rude, they don't care about weather or not they actually fix the issue. they look at the problem you are having, come up with an excuse such as "oh this is really old that is why it isn't working" and just leave. Every single time they came by they left a mess. They are unfriendly, they just don't care about their job. 6. They wouldn't allow us to renew our lease (not that we wanted to anyway) because of their own person issues towards us regarding an argument over dog poop that wasn't ours. Our neighbor said they weren't allowed lease renewal because they staff didn't like that their kid was playing outside. 7. This place is extremely unsafe. While we lived here the swat team was called over some people shooting things in the parking lots, our cars were broken into on several occasions, someone spray painted "south side" on the back of our building. If you have kids, stay clear of this place. As a parent I was constantly worried about my daughters safety while living here. 8. Our neighbor kept leaving bags of dog poop outside our door. The staff did nothing about this, even after several complaints. 9.They give out unexplainable fees like they are candy. Regardless of weather you actually owe them or not. I can think of three occasions off the top of my head where we have gotten a fee without any real valid point on why the fee is being given. Even if you talk to the office staff about it, and they know that they are wrong to be giving you this fee, you are still going to have to pay it. If you don't pay it, the fee just gets $75 bigger per day 10. The staff doesn't follow their lease, but the second that you break it, they will call you out on it. I can think of several times that we needed a maintenance job to be done and their lease says that if they don't fix the issue within 7 days you can break the lease, the job was not fixed in 7 days. We called them out on this and they sent someone over instantly... But again, the job wasn't actually fixed. They just came up with an excuse as to why it isn't fixable. I can go on and on about this place. I do not recommend this place to anyone. If you read this and you still decide to rent here, keep in mind that the staff doesn't care about your best interest. They could care less about you, and you will figure that out pretty quick.
    Manager

    6/8/2015

    Ramblewood
    Dear anonymous, Each of our resident's comments is important to us. I am sorry to hear that your experience at Ramblewood Apartments was unsatisfactory. However, we will take the information provided and continue to work on ensuring that all residents have an enjoyable living experience. I will be happy to look into any issues that you are having with your apartment home so we can turn your experience into a positive one. Please feel free to stop by our office to discuss this matter in person or contact us via office phone at (970) 642-3717. Thank you again for your input. Best Regards, Ramblewood Apartments Management

    Review 35 out of 81

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