Review History for anonymous

Summit View Village


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anonymous

Resident 2009 - 2013

8/30/2013

Our biggest complaint is not with summit view staff or the apartment itself. Our stay there was in fact very pleasant. I would recommend this place, but with caution. Our gripe has to do with management. Firstly, Pay attention to explanations on your monthly bill! And make sure you keep all billing statements because you will need it to dispute your claims. Secondly, check and recheck the utility charges to make sure those billing periods are correct. We noticed that periods overlap and when we got our final statement, our pro-rated periods didn't make sense. Utility charges are shared charges so management charges you according to what they think you owe them. If they think you owe them 3 months of utility charges, then they will pro rate you 3 months worth on your final report, which is why I am saying that you should check the billing periods carefully. Once you move out and see that final report, I hope you don't get a big surprise like we did. After a long somewhat heated conversation with management (or representative of management), we somewhat ended on a good note. Although, it sounded like they were doing me a favor just so they can get me off the phone. NO one admitted responsibility...but the upside is we no longer need to talk to one another. Oh yeah, according to management, if you want to dispute any charges, please do so immediately because if you don't and months went by, they may not be able to help you, esp reimbursing you. I can't stress enough how important it is to pay attention to the billing period for the sewer/water and gas, especially the beginning of 2013 (transition period). Good luck!

    Review 16 out of 83

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