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5400 S Park Terrace Ave., Greenwood Village, CO 80111
5400 S Park Terrace Ave., Greenwood Village, CO 80111

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Resident 2015 - 2017 Not Recommended

Reviewed 12/06/2017

Ruined our honeymoon. We have lived here for 2 years as Alara and as Isabella. It was horrible as Alara and has only gotten worse with the new management. Across the street is The Tavern, a bar, which has resulted in lost sleep because of the horrible noise and terror with the 2 shootings (yes, we are worried about Gang violence in Greenwood Village) which took place a year ago at that property. The new Isabella management is even worse than the first. We have had to wait about almost a month to get any kind of service needed at the apartment. If you have a leaking faucet, good luck! We also never get notifications if we receive packages like we used to with the old management. Even more appalling, we set upautomatic bill pay -- the first month it never pulled. I went down with a check to pay (I didn't want a late payment) and they cashed that. The second month, I was worried that the automatic bill payment wouldn't work and I was on my honeymoon, out of the country. I went to the office a week before and gave them another check in case it didn't work. The lady promised me it would not be cashed if the automatic payment didn't go through and that she would shred the check if needed. Dec 1 comes along and they charged me 2x the rent automatically (over $4200) because of the automatic bill pay --- charged twice because they never counted my first check. Then, I see that they charged me over $2000 in the check i left for them before the honeymoon. A total of $4400 more then our monthly rent-- the one I had given to them only IF December's rent didn't go through. It ruined our honeymoon. Very unprofessional staff. Called and they were annoyed with us, like we requested a triple payment, then hung up on us when we asked for a refund. Absurd Poor service. Expensive, for no value. We cannot wait to move out of this horrible complex. Do not move here if you can help it.
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