Resident · 2019
I've been here 3 months, and although that doesn't seem long enough maybe I can tell you I'm very particular about what I want/like/will tolerate. Bottom Line? I LOVE THIS PLACE! I did my homework in the area and this is definitely one of the nicest communities. Staff has always been excellent (and I will share I was quite the pain in the keister the first month). They are ready to listen and handle 99% of all issues quite quickly. (1% was needed to research more to get me an answer.) I will call out extra stars for front office Kari and Bethany. Each have always been superb. (I have met the other office staff in passing/hello's, and they are quite nice.) Each of the male maintenance crew are wonderful as well. I've meet, I believe all of them so far, for one project or another. Each one professional, polite, patient (I always have lots of questions) and show up when scheduled. To be acknowledge as a resident and not just a apartment dweller was and IS important. That is to say I'm listened to (even if I'm asking a LOT) and business is handled appropriately. I like my 1 bedroom/balcony. Everything works. No major issues. Plenty of STORAGE! They do have community events. Movie Nights and other fun get togethers. I've enjoyed those. Community room, as well as the Tech Center, are nice and everything works. Lovely grassy grounds/trees/flowers. Important too is I feel safe here. People are friendly (for the most part - but I think that's true everywhere.) Minor Negatives: I'm near the pool (which is lovely!!!) so the hanging out/parties can get a tad loud. I've only called their "Dispatch" once (and at 12:30AM, it was warranted.) But not the norm by any means. Some pet owners (and there are a LOT here (large dogs are not uncommon) aren't as good about cleaning up after their furry friends. Management has been proactive about this and it's getting better. Parking: I personally have not had an issue with parking. But I do hear of an occasional tow and a couple of break-ins. Follow the rules in place and lock your car (common sense) and you'll be fine. My one big B****? I wish the roadway/parking area's were smoother. They need to re-tar the whole complex.
Mountain Gate Apartment Homes Manager
Hi Caroline, Thank you for your kind review; we are happy to pass along your comments to the team here at Pinnacle At Mountain Gate! If at any time there is ANYTHING we can do to make your living experience more enjoyable please let us know. - Vanessa Neuber, Sr. Business Manager