Review History for Kim_Y416

Westerly Apartment Homes


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Kim_Y416

Resident ā€¢ 2020

6/11/2020

Pros: Location is great, beautiful grounds, maintenance staff is awesome, very clean and beautiful amenities. Tara in the leasing office is wonderful! Cons: Traffic is loud, walls are thin and you can hear your neighbor closing their cupboards or drawers and talking. There's a frontage road outside the entrance and lots of 18 wheelers or people living in their camper will park there and sleep. One of my neighbors has 2 REALLY BIG dogs and they jumped on my back 2 times and were barking and scratching my back while i was walking down our stairwell. My neighbor (let's call him Jerk) pulled them off of me and I told him if they ever did that again, I would file a complaint with Animal Control. Jerk got in my face and told me to "f" off and was screaming obscenities in my face, then he ran off to the leasing office. I followed him and we screamed at each other on the way there. He ran inside and complained to the leasing staff that I was a "B" and I hated his dogs. Leasing staff had to break up our argument and they filed an incident report on us (which was not releasable due to housing authority rules). I filed a complaint with the county animal control and they issued him a warning on his front door and said his dogs displayed aggressive behaviors and the dogs had to wear a mussel whenever he took them outside. Heather, the leasing office manager, called me that night and offered me to move out without having to pay for any penalties and i had a week to think about it. She said she offered the move out offer to Jerk too. What? I was floored that she made me that offer. I did absolutely nothing wrong! Then the next morning i had a nail in two of my tires and had to take my car to a tire store and get them fixed. Jerk walks around now with his dogs and tries to campaign other residents to hate me (I've heard this from other residents who confided in me). Two other residents have also been attacked by his dogs but they are too afraid to put in a complaint to animal control because of how he reacted towards me. Very upsetting to see someone that is totally innocent getting the shaft.
    Manager

    6/15/2020

    Westerly Apartment Homes
    Kim, thank you for your feedback. The Westerly team strives to uphold the highest standards in customer service and we appreciate your acknowledgement of Tara and our maintenance team. Our goal is to provide a peaceful living environment, and we care about the comfort and well-being of our residents. We would like the opportunity to personally address your concerns, so please contact us at customercare@embreydc.com. Thank you in advance for your time and attention!

    Review 113 out of 132

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    Westerly Apartment Homes

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