Review History for Dhorowitz84

North Main at Steel Ranch


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Dhorowitz84

Resident 2014

5/18/2015

DO NOT MOVE IN HERE. This was hands-down the WORST place I have ever lived. The management is dishonest, the maintenance staff is terrible, and the construction is extremely shoddy. While the property looks great at first glance, there are myriad problems, and I was the first to live in my unit. The first issues I came into was when signing my lease - I noticed that they had altered the terms of the agreement without saying anything and I only noticed because I re-read it immediately before signing. I had negotiated a good price for my unit and, wanting to maximize that utility, asked for a 15 month lease, which they agreed to in writing. Unfortunately, when I was at the office the week before move-in I noticed that the lease agreement was for twelve months. When I pointed that out the reaction was something to the effect of "Oh yeah, sorry about that... is that okay?" Incredibly shady. Upon moving in, it was immediately clear that the construction of the unit, which had had no previous tenants, was complete s***. The shelves in the coat closet were not properly installed and fell out as soon as I placed clothes on them. Later on, the kitchen cabinets came falling out of the walls, resulting in several shattered dishes and almost injuring my girlfriend. (It later became clear that whoever installed the cabinets neglected to use wall anchors as would be proper.) Then, during the summer, our air conditioning went down several times and it took several requests on our behalf for the maintenance to show up. The maintenance, as indicated, is the worst of any place I've ever lived. Often times for a simple fix, I would have to place the request multiple times, follow up by phone, and still be instructed to place the request online again. As noted in several of the other reviews, the walls here are also paper thin. Overall, this was the worst living/rental experience of my life and I ended breaking my lease furiously dissatisfied. I should note that I'm not the type to complain and I always try to give the benefit of the doubt. I also rarely go online to share my negative experiences but this place was over the top.
    Manager

    11/5/2015

    North Main at Steel Ranch
    Dear Horowitz, we understand your frustrations and we apologize for any inconveniences. I can assure you that we strive to provide the best living experience possible. Thank you for your honesty and as the new Manager I will be using your feedback as a learning tool for our new team. Best regards, Yazmin

    Review 22 out of 24

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    North Main at Steel Ranch

    July 2024

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