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Highland Way Apartment Homes

11310 Melody Drive

Northglenn, CO 80234



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Verified Resident 254928 2016 Recommended
Reviewed 07/20/2016
Ive only been here a couple of months. My move in experience was great, Ci Ci helped out in any way we needed. She made everything easy and fun. Maintenance is very prompted on getting things taking care of and completed, very friendly and when home during work order, explain everything that they are doing in detail, which i like. Over all the experience has been good. My only complaint would be the pool is rarely open and its suppose to be a year round one. Every weekend i want to take my daughter, its locked and closed, last weekend was the first weekend since I moved in that I was actually able to go into the pool.
Highland Way Apartment Homes Manager07/27/2016

Hi there, I am glad to here that you have had a good experience with maintenance and apologize if you have had a hard time reaching us in the office. We like to give attention to all our residents when we can. If we are with somebody it can be hard to answer the phone but please leave a message if you can't get through and we will get back with you as soon as possible. We do offer the website www.highlandwayapt.com to be able to e-mail us with any issues too. I do sincerely apologize, the pool has been a struggle this summer season to maintain. We are actively trying different solutions to be able to keep it open daily. This fall we are planning on doing a repair that will fix the issues that we are having. Thank you for your patience with this. Sincerely, Tammy- Manager at Highland Way

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