This property is recently under new management and the place has completely fallen apart. They do not care about the quality of their property and the people who live here. Upon my 3 day trip across the country to move I got here and they lost my lease and all paperwork, they had no idea who I was or what unit I signed for. The other residents had to help me move in because they had zero idea where the elevators even were. lighting fixtures are hanging broken and torn apart off the ceiling, they have a terrible cleaning crew to the point where dried spit and vomit will sit in the elevators and sidewalks for days. Trash sits in the hallway for days and isn't picked up. You pay an astronomical amount for an amenities fee for amenities that don't work or you wont even have access to because their sign up policy. They are too lazy to keep track of the key so multiple people can use the amenities throughout the day and have now become too lazy to accept packages at the front desk so they go all the way to Denver and we have to deal with it. This place had a great feel originally but the company that has taken over does not care about the residents or the property. They take the lazy, cheap way out and are full of excuses. I'm appalled I am paying so much money to a company that cares so little about its residents and upkeep of property.
Arbour Square Apartments Manager09/26/2019
Hi there, we appreciate your feedback, but are disappointed to learn you feel this way. We sincerely apologize for the confusion that occurred during the transition period from the previous management. We would like to take this opportunity to address some of your other concerns. The lights you refer to are scheduled to be replaced; we're sorry for the unsightliness. Management is not aware of any elevator cleanliness issues such as those you describe but would be more than happy to address if it were present. Some of the amenities are available for reservation by residents for private events, but other than that, amenities are available with fob access. Regarding packages, there is a new package delivery service that delivers packages directly to residents doors. If you have any questions at all about the above, the Community Manager would be happy to further discuss with you! - Lindsay, Bell Customer Service