Westbury Apartments

Thank you for your kind words and feedback. We think Leslie is great too! We also appreciate your business and value you as a customer. We hope that you have a great day!

We're so glad our team has been able to help, and make you feel at home! Thanks so much for your kind review. - ConAm Customer Service

Sandra, Amanda and the whole team thanks you for this review! We appreciate your feedback about the laundry, and we're glad that you're enjoying Wesbtury on the whole. Much appreciated! - ConAm Customer Service

We'd be happy to have you for many years to come. Thanks so much! - ConAm Customer Service

Hi - We're sorry to hear about your experience. We want all of our residents to have the quiet enjoyment of their homes, and we apologize. We haven't been made aware of the issues you describe here, and we'd like to get more information so that we can take steps ASAP. Please reach out to our Community Manager, Sandra, at (303) 452-0032 or [email protected] You can also contact our home office at [email protected]onam.com. - ConAm Customer Service

Thank you for taking the time to share your valuable feedback. It is important to us that all of our residents enjoy their living experience here at Westbury. If at any time you are experiencing excessive noise or are witnessing a situation that violates our community rules, please contact the office so that we may attend to it immediately and appropriately. We would encourage any resident who witnesses illegal activity to contact the local police department. Not only can they assist in mediating the situation immediately, they will also provide us with a report of their findings to assist us in managing the situation appropriately. We certainly understand the concerns that you've expressed in regards to the fire in the apartment below you and do apologize for any inconvenience that you encountered. The fire in 2011 was a tragic and unfortunate accident and we did the best we could to ensure all of our residents were attended do during this very unfortunate time. There was a great deal of damage caused by the fire resulting in a lengthy remediation process. We worked closely with the fire department, city inspector and our contractors to ensure that we were able to get all of the damage repaired as quickly as we could. We take any reports of mold or bed bugs very seriously. We have plans in place to immediately attend to both mold and bed bugs should a reporting occur. Unfortunately, based on the information you provided regarding your apartment location, our records do not indicate that you ever reported a problem with either to our office. As we were unaware of your concerns, we would invite you to please feel free to contact the office and ask to speak directly to the property manager. We would be interested in speaking with you in more detail regarding your living experience here at Westbury so that we may work on improvements for our current and future residents. Thank you again for taking the time to provide us with your feedback and I look forward to talking with you further.

I am sorry to hear that you have had a less than positive experience with our management team and feel that you were charged incorrectly for pet damage to carpet when you moved out. It is our goal to provide our residents with superior customer service and make our community a place that they are proud to call home. I believe in speaking with you recently this issue has been addressed and resolved amicably, please feel free to contact our management team in the office if you have any additional concerns.