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Terra Village Apartments



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Matt_M831 • Resident 2015 - 2017 Not Recommended
Reviewed 08/19/2017
Where do I begin with my residence started off nicely, but most of the neighbors are disrespectful of the property. There is trash all over the complex, all the time, and there is little effort to keep it clean. The staff will go out of their way not to apologize, or provide good customer service. After new heating and AC units were installed, our Xcel bill went from $30 a month to $200 a month in the winter. We were told to keep in mind that it's just because it's winter and it's gonna cost more, not that they didn't do good enough research on the new units, and that they wouldn't heat our 950 apartment up past 63 degrees in the winter. A$75 dollar credit helped, but still meant that we were paying $100 more a month than we were before. My roommate and I cleaned the apartment to a T when we moved out, and we still lost 100 percent of our deposit and billed for more (like cleaning the outside window screens, $17.50/window) There's only one decent laundry facility on the property, and half the machines are usually broken. Terra Village will do their best to make sure they get their money, while doing little in return to provide a satisfactory visit. I do not recommend it.
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