Review History for anonymous

Canal Crossing at Whitneyville West


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anonymous

Resident 2017

11/1/2017

Looks good but don't be fooled by shiny bells and whistles. The walls are thin and the floors and ceilings are even thinner. I have lived here for about one month and a half and unfortunately can hear every sound (footsteps, talking, music, etc) coming from above. It is to the point that I can hear everything (when the guy goes to the bathroom, when he moves a chair to sit down, when he washes his dishes, when he washes his clothes). I have reported this to the management a number of times since I have moved in, but seems like they cannot resolve the major issues (I was told their options are limited since they cannot reconstruct the building) ... obviously. Noise at the early hours of the day and even after midnight. On top of this, construction begins nearly each day with the exception of possibly a day during the weekend before 7AM. In addition, other neighbors have complained about loud noises coming from above and even adjacent apartments (TV noise). Unfortunately, I have been given misinformation before I moved in as the representative mentioned the floors were separated by concrete. Even after mentioning that I could hear the construction noise and I wanted some assurances that I would not hear extraordinary noises when moving in, I was told I would not. Even now as they have "attempted" to reconcile the issue, the truth is nothing has been done and it seems like nothing is going to be done. I would be very wary if I was looking to rent here given what I have experienced. I signed my lease with the hopes of joining a community, unfortunately, their construction has taken communal living to another level.
    Manager

    2/1/2018

    Canal Crossing at Whitneyville West
    Thank you for your review of our community. We are very sorry for any negative experiences or inconveniences. We have set a high standard for the maintenance and care of all of its communities and it is our goal and intention to make sure that all residents are treated with care and professionalism they deserve. We do appreciate your feedback and will continue to work towards making the community the best it can be Please call the office with any noise issues that you have and we will address the issue accordingly. Thank you, Dana Coughlin Community Manager

    Review 6 out of 13

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    Canal Crossing at Whitneyville West

    May 2024

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