I am a former tenant of Hartford 21. When i first moved in everything was wonderful, i would have rated it 5 stars, since then the services have started going down the drain. I never received my morning paper at my doorstep like promised, nor was a slip in my mailbox telling me my dry cleaning was ready to be picked up. I would have to track my packages in order to know when Hartford 21 received them. (there was no slip, like promised) Before i vacated i have started noticing strangely odd looking people walking around Hartford 21 property. (i thought this was an access/safe building) The security position was eliminated, no on site safety. The concierge is busy being a valet that there is no one at the front desk to a.) let and food deliveries in b. grab laundry or any packages c. let anyone into the gates. There have been plenty of nights Ive been down in the lobby waiting to get my package and no one down there to give it to me, ( the phones would ring no stop as well). Some of the concierges are no help. They toss you your car keys and tell u to get your own car after paying $100.000 for valet. I would not recommend this property to anyone from previous experiences. The staff is not always friendly, and snooty at times. (BAD CUSTOMER SERVICE) The number they give you to call in the lease is crap and they DON'T do anything about it! Small square footage for the money, no on site storage, and if so they are box sized little closets that do not fit anything in them. The parking garage is full at night and IMPOSSIBLE TO PARK YOUR VEHICLE! Some others park incorrectly making it impossible to leave the next morning! The "security gates" are no help either. Seems like they let anyone park at Hartford 21, to go to dinner or the bars around town. The town is dead on the weekends, nothing to do. The restaurants open up at 4:00pm, no grocery stores, or little shops to go to in case you need eggs or milk. IT'S LIKE A GHOST TOWN! terrible place to live. not even worth thinking about wasting all your money on expensive rent and terrible customer service.