Resident · 2017 - 2018
Fantastic amenities. Most staff greet you with a smile. Maintenance team very accommodating and handle routine issues immediately. But once an issue is beyond a quick fix, management stops communicating. Landscaping that was promised takes months...yes, months. The televisions in the gym are occasionally and currently pixelated and frozen--this time for a full week. And if you alert one manager of a problem and then follow up with another days later, the second person without fail says, "I was unaware of the problem." One might assume they don't communicate with each other; I know they do, however, because last weekend management closed the rooftop to all residents so they could have a corporate party for themselves.
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Upon receiving any requests, we immediately seek the necessary fixes. There are some requests that are unable to be corrected as quickly as we would all like. In these cases, we owe you updates. We apologize for our failure to keep you informed of where your requests stand, and will provide you with consistent updates for any future situations. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.