The Residences at Ninth Square
#10,783 #4 #58

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The Residences at Ninth Square

85 Orange Street, New Haven, CT 06510
(46 Reviews)
$1,483 - $2,266/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 1 Bath

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2 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C
C

Renter Ratings

C+

Review Ratings

Noise

4.0

Grounds

2.0

Safety

1.0

Office Staff

3.0

Maintenance

2.0

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

9 days

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The Residences at Ninth Square Reviews

(46)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2014 - 2023

6/21/2023

Terrible

Would not recommend anyone moving here. Maintenance request take months to get resolved. One of the maintenance guys the tall black general man has a slick mouth kind you Iā€™ve always been nice to him. He let me know I was interrupting his day. Theyā€¦Ā See More >
    Manager

    6/30/2023

    The Residences at Ninth Square
    Thank you for taking the time to leave us a review. We are very sorry to hear about your concerns. We understand the frustration caused by delayed maintenance requests, so we prioritize delivering timely and effective service to all our residents. Please know our team will look into all the matters you highlighted. If you would like to relay any additional information, please call our team at 203-624-9000.
    Review Author Icon

    anonymous

    Resident ā€¢ 2021

    3/27/2021

    I moved in on 3/15/21. I got the tour and have had consistent contact with Sam. Sam is very enthusiastic and helpful. Almost all of the less than perfect reviews are from when a prior management team was in charge. Sam, along with the leasingā€¦Ā See More >
      Manager

      3/30/2021

      The Residences at Ninth Square
      Welcome to Ninth Square Apartments! We are so glad you are here and are so happy to hear about your experience thus far. Each of our team members strives to make a real connection with our residents. We want you to feel comfortable in your new home and know that you can rely on us to take care of any concerns you may have. Please know we will continue to be there to support you. Please reach out if you have any questions, and thank you again for taking the time to share your feedback.
      Review Author Icon

      anonymous

      Resident ā€¢ 2020 - 2021

      3/6/2021

      I cannot recommend this apartment complex to anyone. I had so many issues that were either not taken care of or mishandled by management. I was told when taking a tour a month before moving in that I would have new carpets installed, and whenā€¦Ā See More >
        Manager

        3/9/2021

        The Residences at Ninth Square
        We are sorry to hear about your concerns, Adam. Our team wants to work with all of our residents who have concerns about our community. Please know we will share your review with our team and look to improve our current operations. We appreciate you taking the time to leave us a review.
        Review Author Icon

        Lan_L

        Resident ā€¢ 2019 - 2020

        12/13/2020

        I am surprised that someone is so negative about the maintenance team, they are the best I have ever met! they replaced my broken fridge in a day, they fixed my broken dryer in half day! they came within an hour when i report myā€¦Ā See More >
          Manager

          12/14/2020

          The Residences at Ninth Square
          Thank you for leaving us a five-star review, Lan! We are incredibly happy to hear about your experience. When issues arise, our team aims to take care of them quickly and effectively. Should you need any support, please do not hesitate to give our team a call and thank you again for leaving us a review. Have a wonderful holiday season!
          Review Author Icon

          Katie_E691

          Resident ā€¢ 2017 - 2018

          1/15/2018

          If I could give the maintenance and staff of this property a 0 star rating I would. Everything on this property is done with no care. All the employees are very lazy. When you call in for a work order to the office, they directā€¦Ā See More >
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            Spare_P

            Resident ā€¢ 2001 - 2018

            1/3/2018

            The people who run this place are slum lords. The upkeep around here is a joke we have been here for over 15 years and not a single thing in this apartment has changed. The heat is terrible! My thermostat is constantly at 66 aroundā€¦Ā See More >
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              anonymous

              Resident ā€¢ 2014 - 2016

              12/14/2016

              I will never rent from these people again. My rent started off at $1,030 for a 2 bed 1 bath, after deciding to renew my lease they tell me that rent went up hundreds of dollars all the way up to $1,675. Having no choiceā€¦Ā See More >
                Review Author Icon

                ERIN_AHHHHH

                Resident ā€¢ 2012 - 2013

                5/8/2013

                I'm a Yale grad student who lived here for a year and I had a great experience. The only reason I'm moving out is that I would like a back yard for my dog which only East Rock provides. Pros: Maintenance is very prompt. Peter (Iā€¦Ā See More >
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2012

                  12/7/2012

                  WE moved to CT last year around Dec 2011. We wanted to have a downtown NYC feel w/o the NYC price. Well, New Haven is NOT NYC but it has some positive things going for it. A lot of good restaurants. The price of theā€¦Ā See More >
                    Review Author Icon

                    shashafierce22

                    Resident ā€¢ 2012

                    11/10/2012

                    Love it Love it Love it I just moved in I am originally from NYC and I have been living in different parts of New Haven for the past two years. I am telling you this is the best place to live its locatedā€¦Ā See More >
                      Review Author Icon

                      kgray2912

                      Resident ā€¢ 2012

                      7/29/2012

                      We live out of town and rented this apartment sight unseen. The apartment and the building were much better than anticipated. We were also very impressed with the security of the building and the parking garage. Peter, the leasing representative, provided us theā€¦Ā See More >
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2010 - 2012

                        3/6/2012

                        44 Orange Street Building

                        The Good: 1.) Rental price and Heat and Hot Water included in rent. 2.) Proximity to Downtown. 3.) Washer and Dryer in each unit. 4.) Very quiet. 5.) Free parking 6.) Packages held by the Concierge. 7.) Safe and secure building. 8.) Concierge and Maintenance staff always very nice. The Bad: 1.) Garbage shared withā€¦Ā See More >
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                          anonymous

                          Resident ā€¢ 2004 - 2011

                          11/24/2011

                          worst years of my life!!!!!

                          I've lived here for 6yrs my toilet in the master bedroom over flows by itself with soap suds makes a loud noise b4 the sewer smells comes out the they don't care I told them my daughter health issue they refused to fix any ofā€¦Ā See More >
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                            anonymous

                            Resident ā€¢ 2008 - 2011

                            9/7/2011

                            Highly Recommended

                            Anyone coming to live in New Haven for the first time, I highly recommend Residences at Ninth Square. The staff is extremely friendly, maintenence service is great,and the community is perfect. Never any issues. Close to down town, shops, yale, the green, and plenty ofā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2010 - 2011

                              6/24/2011

                              Wonderful Experience

                              Everything about this apartment was what I had expected. Maintenance was available within 24 hours for small fixes, or immediately when we needed them. Working with Peter and Donna in the lease office was wonderful. The aparment was clean and had plentyā€¦Ā See More >
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                                anonymous

                                Resident ā€¢ 2011

                                2/25/2011

                                Great Apartment

                                You can't beat the price which includes heat and hot water and proximity to downtown. Also I love my view of the city. I do have two complaints, one is residents throwing cigarette butts and other small trash on the ground outside the front and backā€¦Ā See More >
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                                  dkearney42

                                  Resident ā€¢ 2008 - 2010

                                  12/22/2010

                                  Management lies

                                  My stay in that place was ok until I needed a transfer to a 2 Bedroom apartment. I jumped through all the hoops. They said Yes and at the eleventh hour, they said no. So I found a better place. The heatā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2009

                                    12/23/2009

                                    DO NOT Rent Here

                                    I strongly do not recommend living here. The management, I believe, is unprofessional and uninterested in addressing the issues of its residents. I actively warn you not to confuse a cleaned-up exterior with a good landlord or quality building (e.g., fake tiling, plastic bath, smellyā€¦Ā See More >
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                                      anonymous

                                      Resident ā€¢ 2006 - 2009

                                      12/19/2009

                                      These apartments are very cold in the winter..The heat here is awful and the water is not hot... Its so sad that Management does'nt seem to care. I have notived that alot of people moving out of here and I'm next....I would not recommendā€¦Ā See More >
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                                        anonymous

                                        Resident ā€¢ 2009

                                        12/13/2009

                                        Cold Water

                                        The major complaint about this apartment complex is the water. During high traffic times, the water is cold. At off times, the water is warm at best. The maintenance workers are unable to resolve the water issues. The rent is nearly identical to the moreā€¦Ā See More >
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                                          shashi_kb

                                          Resident ā€¢ 2008

                                          8/19/2008

                                          I'm living here and I like this place...

                                          We did a major R&D before renting this place and found that this was the best deal in the entire downtown area. People who have complained about noise should actually compare with Temple Square or Taft etc.. Agreed that during weekends this place is filledā€¦Ā See More >
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                                            anonymous

                                            Resident ā€¢ 2000 - 2008

                                            7/22/2008

                                            Ninth Square is Not All That!

                                            We have lived at Ninth Square for years and have seen management and maintenance staff come and go. Quite a few of the office managers have been rude. My apartment consistently gets poor heat and limited hot water, especially on weekends. We'veā€¦Ā See More >
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                                              anonymous

                                              Resident ā€¢ 2005 - 2006

                                              8/8/2007

                                              Great place to live!!

                                              I loved living at Ninth Square....my apartment was clean, the perfect size, SAFE!!! I'd say the safety was the best part...cards to get in the building and out of the secured garage. Orange St. by Ninth Square is a lovely street with great restaurantsā€¦Ā See More >
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                                                anonymous

                                                Resident ā€¢ 2001 - 2007

                                                3/8/2007

                                                Everything about this place sucked!!!

                                                I have nothing nice to say about the six years that i was a tenant in the Chamerlain Building. The management definitely sucked and did not respect or care for the safety or well-being of the tenants. The rents were very expensive to live inā€¦Ā See More >
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                                                  anonymous

                                                  Resident ā€¢ 2005 - 2007

                                                  3/8/2007

                                                  Expensive and poorly managed

                                                  As someone who has tried to be a good tenet, I have never been treated like my time, money, or security have been valued by the management staff.<br><br>After accidentally leaving my house and car keys in the lock to my door one afternoon, my carā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Weight Limit: 25lbs. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                                    This community is managed by

                                                    Beacon Communities

                                                    C
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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 46 number of votes by renters, The Residences at Ninth Square is currently rated 3.1 out of 5 stars.
                                                    The Residences at Ninth Square is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Residences at Ninth Square is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Residences at Ninth Square is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Residences at Ninth Square is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Residences at Ninth Square is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    The Residences at Ninth Square is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 9 days to their community reviews in the past year.
                                                    Beacon Communities
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Weight Limit: 25lbs
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    The Residences at Ninth Square

                                                    March 2024

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                                                    The Residences at Ninth Square is an apartment in New Haven in zip code 06510. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $2,266. Nearby cities include West Haven, East Haven, Hamden, Orange, and North Haven.

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