knollwoodmanagementsucks • Resident • 2010 - 2012 Not Recommended
I came here to write a review, and was not the least bit surprised to see a ton of negative reviews of management. The apartments are fine (mine was quite nice, actually), but management is HORRENDOUS. Here are just a few examples: (1) I sign a lease in May with my roommate. We get a notice in December saying we have to move out. I call and tell them we had a year lease, and were not to move out until May. They seem confused. Turns out it's because they LOST OUR LEASE. A LEASING company LOST a freaking LEASE. They had us sign a new one and invent a new move-out date, which felt totally illegal and ridiculous. (2) My roommate moves out, and I take over the lease. Management calls me months later, saying I owe them money for pet fees. The dog was registered under my roommate's name, and was no longer in the apartment. They didn't even notice. (3) Management raises rent by 5%. My neighbor paid his rent through a direct deposit setup. Management proceeds to charge him for the old rent amount for a year. At the end of the year, they contact him to let him know he owes them hundreds of dollars, due to their neglect to change the amount they withdraw from his account when the rent first increased. (4) I call management to ask to fix something in the apartment. I call again about the same problem three days later. Maintenance shows up and asks me when I called. I said three days ago. He seemed surprised, saying management told him I had only just called. So, they lied to their own staff, I assume because they forgot about it when I first called. So many more... If you're looking into living here, turn around and don't look back. This company is so unprofessional, I can't believe they're allowed to exist.
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