Review History for Verified Resident 619830

100 Capitol Yards


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Resident 619830

Verified Resident 2017 - 2019

3/26/2019

Not the same since Bozutto left. I lived here for over a year with bozutto and I never had any issues with receiving any packages. Since this company has been here for 2 months, 2 packages that I was notified by amazon was delivered, have come up missing. The concierge is NEVER at the desk to buzz visitors and when picking up a package, expect at least a 20min wait.
    Manager

    4/22/2019

    100 Capitol Yards
    Thank you for taking the time to share your experience with us. I am sorry you've had packages go missing and I would love to help you track them down. Our concierge do have to step away from the desk from time to time to assist residents, make sure the building is secure, and/or take personal breaks. Please let me know if you notice a trend with a specific team member and I will be sure to address it. Please contact me directly at 202-479-4570 so I can assist you with adding your name and number to the call box so you can directly buzz your guest up should the concierge be away from the desk. Thank you again for your feedback and continued residency at Capitol Yards.

    Review 29 out of 97

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