Review History for anonymous

Columbia Plaza


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anonymous

Resident 2016 - 2017

1/30/2017

First, let me say that my experience with the staff of Columbia Plaza has been very positive. They try. However... My apartment had mice for approximately 3 months. There were mice holes in two of the radiators. Think: mice droppings in the kitchen, pantry, living room, couches. They came out every night and was absolutely horrible. Yes, the staff came out when called, but they could only help when the mice were actually caught in the traps. It went on for months and was truly miserable (especially with kids in the house!) The next thing is the roaches. We have been battling the roaches for 7 months now. The exterminator has come once a week since then. They are good people, but the Columbia Plaza roach problem is too big for them to solve. The building is infested with roaches inside all of the walls (same thing with mice), so even if your individual apartment is fixed, they'll come back from another apartment or the walls. It's so frustrated and truly disgusting -- also embarrassing with guests. I've found roaches in my food and in pots left on the stove. I've found roaches in my dishwasher and find at least 5-15 a day in my sink. I write this review because for the time being, I'm stuck living in this complex. I beg the building to finally use their resources to address these issues. In the meantime, DO NOT MOVE HERE. DO NOT MOVE HERE. DO NOT MOVE HERE.
    Manager

    2/2/2017

    Columbia Plaza
    We reviewed your comments today, and we apologize for your negative experience. We take pride in providing excellent customer service to our residents and work hard to ensure that all interactions with our residents are positive. We want to follow up with you in the effort of resolving any pest issues you or other residents may be having. We take these concerns very seriously and regret if you were made to feel otherwise. The DC area has seen an increase of activity with mice. This is due to the various construction projects happening in the city. We are especially vulnerable to this due to our community location. However we want to address this asap. Please contact us immediately so we may schedule an appointment with an exterminator and we can evaluate and treat you and neighbors homes immediately. Management is committed to making your living experience at the community an enjoyable one. Please feel free to contact us at 202-293-2000 or email us directly atmanagementoffice@columbiaplaza.net Thank you.

    Review 19 out of 245

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    Columbia Plaza

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