#3,129 #18 #18

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The Cloisters

100 Michigan Avenue NE, Washington, DC 20017
(2521 Reviews & Surveys)
$1,775 - $3,890/mo
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Move-In Specials

Join us this Saturday for our Open House to receive waived application fee, 1 month free rent and a chance to spin the wheel for additional prizes! Must move in...

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Floor Plans & Pricing

1 Bedroom

1 Bedroom

1 Bed, 1 Bath | 700 sq. ft.

$1,775 - $2,085

1 Available Unit

See Floor Plan Details

2 Bedrooms

2 Bedroom

2 Beds, 2 Baths | 1,000 sq. ft.

$2,250 - $2,745

3 Available Units

See Floor Plan Details

3 Bedrooms

3 Bedroom

3 Beds, 2 Baths | 1,196 sq. ft.

$3,155 - $3,890

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.5

Grounds

4.8

Safety

4.4

Office Staff

4.8

Maintenance

4.8

Neighborhood

4.9

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

18

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

B+

Average time to respond to reviews

8.67 days

View Community Timeline
View Community Timeline

The Cloisters Reviews

(382)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Fikir_A

Resident 2023 - 2024

2/12/2024

The cloisters is a great place to call home

It has fast maintenance on call, security day and night, clean, safe and beautiful mirror as big as the wall in the living room I couldn't ask for more . My daughters love it! So do I. The laundry room is my favorite and it… See More >
    Manager

    2/14/2024

    The Cloisters
    We're happy to hear that The Cloisters is a great home for you and your daughters! Thank you for taking a moment to share that our dedicated team and our onsite laundry have added to your comfort here too. We wish you a great stay and we're happy to connect with you if you need anything from us along the way!

    Updated Review

    Review Author Icon

    Resident 1061611

    Verified Resident 2022 - 2023

    12/8/2023

    When I first moved in there were several folks who hung around smoking and drinking along the entrance walk to the building. Management has done a wonderful job of providing a safer and more secure complex. The grounds are soothing and very well… See More >
      Manager

      12/11/2023

      The Cloisters
      Your comfort and happiness are of the utmost importance to our team at The Cloisters so we are thrilled to hear your feedback! As always, please swing by the office or give us a call if you ever need anything. We're always happy to help!
      Review Author Icon

      Resident 1199622

      Verified Resident 2018 - 2023

      11/15/2023

      Varied. For the most part, they are responsive. However, it's become more crime ridden ? petty. I wish it were safer, and that they weren't return the front gate. This used to be a gated community. And she returns to being a gated community. Recent… See More >
        Manager

        11/18/2023

        The Cloisters
        It sounds like we may have missed a maintenance request from you and we hope that you'll contact our onsite team directly so that we can make sure the features in your home are in working order. If you'd like to talk about any other feedback that you have, we would be happy to do so in our office. We hope to speak with you soon.
        Review Author Icon

        Resident 1196306

        Verified Resident 2011 - 2023

        11/5/2023

        This is a great community! Very close to hospitals, restaurants, schools, museums, and downtown DC. This community has a very low crime rate, giving us a wonderful sense of security. I would recommend this community to my friends and family.

          Manager

          11/7/2023

          The Cloisters
          We're happy to have your recommendation of The Cloisters! Thank you for taking a moment to highlight our excellent location and we wish you a long, comfortable stay!
          Review Author Icon

          anonymous

          Resident 2023

          10/7/2023

          Great Communication and Apartment Building

          Michael was amazing. He was very helpful, and his communication was outstanding. He made my move in process very smooth ! Location is good. Parking is good as well . Apartments are very spacious. Definitely would recommend !

            Manager

            10/10/2023

            The Cloisters
            It sounds like The Cloisters is a great fit for you and we're so happy to read about it! Thank you for reflecting on your experience with our team and please don't hesitate to reach out to us if we can do anything to help you get settled in.

            Updated Review

            Review Author Icon

            Resident 710144

            Verified Resident 2019 - 2023

            10/4/2023

            Excellent customer always courteous. Big spacious apartment. Wall to wall carpet, nice size bathrooms, and washer and dryer in your unit. Microwave and dishwasher in every unit. Onsite security and 24hr security surveillance.

              Manager

              10/5/2023

              The Cloisters
              It's great to read that our included features and friendly onsite team have stood out to you! Thank you for taking the time to share your appreciation for The Cloisters and we wish you a very happy stay!

              Updated Review

              Review Author Icon

              Resident 842852

              Verified Resident 2020 - 2023

              8/31/2023

              My experience thus far has been on a scale of 8. My car has been hit while in the parking lot and I had to pay the insurance coverage, could not be compensated. the cameras do not work to monitor the parking lot area. Otherwise… See More >
                Manager

                9/1/2023

                The Cloisters
                Thank you for taking the time to share your thoughts with us. Please don't hesitate to reach out to our team directly if we can do anything for you a this time.
                Review Author Icon

                Resident 1169649

                Verified Resident 2022 - 2023

                8/13/2023

                Our experience in the this community have been very good and very helpful for us starting that we have a lot shopping areas around. Very good environment. Great energy a lot positive people. Very enjoyed.

                  Manager

                  8/14/2023

                  The Cloisters
                  A helpful team and a great location are wonderful reasons to love where you live! Thank you for sharing that The Cloisters has proven to be a very good decision!
                  Review Author Icon

                  Resident 1157771

                  Verified Resident 2023

                  7/9/2023

                  Wonderful place to live. Beautiful community with kind and caring staff members. Responsive and always wanting to help when needed. Staff immediately made me feel welcome and right at home. So glad to live here!

                    Manager

                    7/10/2023

                    The Cloisters
                    That's what we love to hear! Thank you for pointing out our helpful team and we wish you a very long, happy stay at The Cloisters!

                    Updated Review

                    Review Author Icon

                    Resident 1143765

                    Verified Resident 2023

                    7/2/2023

                    We waited two weeks to receive our mail keys, day two our central air wasn't pushing any cold air out. Turns out there were six air filters in our HVAC system in the maintenance closet we can't get into. Now we've been waiting on them… See More >
                      Manager

                      7/5/2023

                      The Cloisters
                      We understand that having a comfortable living environment is of the utmost importance. Please know that you're welcome to reach out to our office for an update about any maintenance requests that you have submitted. We hope to speak with you.
                      Review Author Icon

                      Resident 1155401

                      Verified Resident 2022 - 2023

                      7/1/2023

                      Everyone is so pleasant and responsive including the maintenance staff. Especially, Ms Riddick in the office, she goes above and beyond to assist. Whenever there are issues or concerns they are addressed immediately. The entire staff has been exceptional.

                        Manager

                        7/3/2023

                        The Cloisters
                        Thank you for sharing that our team has been helpful and that you've found yourself surrounded by friendly people here at The Cloisters! We wish you a long, happy stay!

                        Updated Review

                        Review Author Icon

                        jackiehaggins2000@yahoo.com

                        Resident 2020 - 2023

                        6/29/2023

                        I LOVE IT HERE!!

                        The Leasing Staff shows excellent customer service!! Shoutout to Ms. Riddick and Michael!! Always helpful and go above and beyond the call of duty!! They're kind and understanding and make you feel right at home!!… See More >
                          Manager

                          6/30/2023

                          The Cloisters
                          We're happy to see your five stars here and we thank you for commenting on our team too! We wish you a long, happy stay at The Cloisters!
                          Review Author Icon

                          Amonnie_S

                          Resident 2023

                          5/22/2023

                          I LOVE MY NEW APARTMENT

                          I felt right at home Michael Is Great He went above and beyond to get me moved in the date that was expected the neighborhood is very quiet and nice I love the fact that they make you feel at home I was more than… See More >
                            Manager

                            5/23/2023

                            The Cloisters
                            We're pleased to hear about how happy you are to have a home here! Thank you for highlighting our helpful team and please don't hesitate to reach out to us if we can do anything to help you get settled!
                            Review Author Icon

                            Resident 1136964

                            Verified Resident 2023

                            5/3/2023

                            Whenever there is a problem with my apartment, it is handled quickly and is kind. I like this apartment. When I tell the apartment management office about the problem, they reply and solve it within a day or two. I'm satisfied with their service.

                              Manager

                              5/5/2023

                              The Cloisters
                              We're very happy to hear that our hard-working team has been a great resource when you've needed us! Thank you for your review of The Cloisters.
                              Review Author Icon

                              Resident 1130959

                              Verified ProspectVisited 2023

                              4/12/2023

                              Not accessible for getting bikes into apts. No elevators, lifts, ramps. No secure storage for bikes, no assigned parking. The units look good but the lack of lifts etc made it unsuitable for us. We like to bike regularly.

                                Manager

                                4/25/2023

                                The Cloisters
                                Thank you for sharing your feedback and for letting us know the improvements you would like to see. We will certainly consider your feedback when we're looking into future improvements.
                                Review Author Icon

                                Resident 1125028

                                Verified Resident 2023

                                3/24/2023

                                I think it is a good apartment area. The environment is nice, free parking, and the staffs are friendly and helpful. The maintenance team solve problem quickly, and the community is quiet. I enjoy to live here.

                                  Manager

                                  4/25/2023

                                  The Cloisters
                                  Thank you for sharing that The Cloisters has been a good place to call home! We're so happy that our helpful team has been a great resource for you too. We wish you a long, joyful stay!
                                  Review Author Icon

                                  Resident 1122821

                                  Verified ProspectVisited 2023

                                  3/17/2023

                                  Excellent experience with staff and friendly customer service. The unit was nice the neighbor was clean and quite. I like the complex has security at the entrance. Nice to seen maintenance on site keeping the property clean

                                    Manager

                                    4/25/2023

                                    The Cloisters
                                    We're thrilled that you found a great home here at The Cloisters and that our onsite team provided you peace of mind. Thank you for reflecting on your stay!
                                    Review Author Icon

                                    Resident 1120253

                                    Verified ProspectVisited 2023

                                    3/10/2023

                                    Michael D was very professional & persistent to make sure my father & I would find the most suitable apt for our needs. During a stressful time, his courtesy & kindness is very appreciated. Apts are very lovely, modern, cozy, spacious, with updated appliances, lush… See More >
                                    Manager

                                    4/25/2023

                                    The Cloisters
                                    We're so happy to read that our helpful team made a difference in your experience here. Thank you for helping us spread the word about The Cloisters!
                                    Review Author Icon

                                    Xristian_O

                                    Resident 2022 - 2023

                                    1/30/2023

                                    The Staff are amazing

                                    The first time walking into the leasing office I was met with excitement and welcoming energy. It felt like I would be taken care of by real people and not people working for a corporation. That was super refreshing and since moving in anytime I… See More >
                                      Review Author Icon

                                      Resident 1105875

                                      Verified Resident 2021 - 2023

                                      1/25/2023

                                      It's a safe community which has improved some since moving in in 2021. The safety concern is that cars are driving too fast through a very busy parking area. Extra speed bumps may help, or some posting speed limit signs may help.

                                        Review Author Icon

                                        Resident 2023

                                        1/17/2023

                                        Best place to live

                                        I moved in on friday and my process was snooth and easy . Michael’s customer service was exceptional. Everybody in the rental office is so nice . They made my move in process so easy the neighborhood is so nice and quiet I love it… See More >
                                          Review Author Icon

                                          Resident 1098177

                                          Verified Resident 2010 - 2022

                                          12/28/2022

                                          The change of management annually was what I had gotten used to. New fresh eyes. It's suitable: keeps us all sane preventing somethings to be performed over and over again. Paying attention. Following through. Keep the perks anticipated.

                                            Updated Review

                                            Review Author Icon

                                            Resident 1011072

                                            Verified Resident 2021 - 2022

                                            11/23/2022

                                            I love my apartment and community. I love the staffing, I love the maintenance quick responds. The neighbors are very friendly. I love the fact that you can get packages and they are safe, I've never had a package stolen. Overall I love love my… See More >
                                              Review Author Icon

                                              Resident 1076868

                                              Verified Resident 2021 - 2022

                                              10/19/2022

                                              I find the office to respond to complaints quickly. They offer suggestions to help you get through the issues. The staff are very friendly whenever you speak with them. There is always someone in the office to respond to requests.

                                                Manager

                                                10/20/2022

                                                The Cloisters
                                                We're so pleased that you've found our team to be very helpful whenever you've needed us! Thank you for taking the time to share your review of The Cloisters with us!

                                                Updated Review

                                                Review Author Icon

                                                Resident 486075

                                                Verified Resident 2019 - 2022

                                                10/3/2022

                                                MICE, too many dogs. Neighbors allow dogs to relieve themselves anywhere on the property. Neighbors smoke marijuana at will anywhere they please on the property. The security office number should be placed in the monthly circular.

                                                  Features & Amenities

                                                  Parking
                                                  • Off Street Parking Available
                                                  Pets
                                                  • Dogs Allowed
                                                    Fee: $325. Rent: $50. Pet Limit: 2. Comments: Breed Restrictions Apply
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Fee: $325. Rent: $50
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Abundant Closet and Storage Space
                                                  • BBQ and Picnic Area
                                                  • Ceiling Fan
                                                  • Convenient to Capitol Hill
                                                  • Convenient to Downtown Washington D.C.
                                                  • DishWasher
                                                  • Fitness Center
                                                  • Floor to Ceiling Windows
                                                  • Fully-equipped Kitchen with Serving Bar
                                                  • In-Unit Washer and Dryers
                                                  • Individual Climate Control
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • Package Receiving Service
                                                  • Public Transportation
                                                  • Recycling Program
                                                  • Roommate Floor Plans
                                                  • Short Term Lease Available
                                                  • Spacious Floor Plans
                                                  • Spacious Two and Three Bedrooms
                                                  • Wall to Wall Carpet
                                                  • Window Coverings
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                                                  Leasing

                                                  --> Discover a pet-friendly community offering one, two, and three-bedroom apartments packed with amenities, located near the Brookland-CUA Metro Station and an array of dining, shopping, and entertainment options. Explore Downtown's cultural gems like The Arts Walk and National Geographic Museum, while enjoying nearby attractions such as Barnes and Noble, Sister Helen Sheehan Library, United States National Arboretum, and United States Botanic Garden. Delight in the convenience of shopping at Walmart Supercenter, Monroe Market, and Yes! Organic Market, or relish diverse culinary experiences at Subway, Jerry Chan s Restaurant, and Brookland s Finest Bar and Kitchen. Uncover educational opportunities at The Catholic University of America, Howard University, Trinity Washington University, and discover employment hubs like Washington Hospital and Children s National Medical Center.Indulge in our community's picnic and grilling area, or maintain your wellness routine in our fitness center. Enjoy private balconies, terraces, fully-equipped gourmet kitchens, dishwashers, ample closet spaces, and washer/dryer sets. Experience exceptional resident services provided by our dedicated staff. Explore our photo gallery, contact us, or visit today to begin the peaceful lifestyle you've always desired!"
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Horning

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                                                  Questions & Answers (1)

                                                  camaro2011
                                                  Asked on: 10/10/2018
                                                  Q: Hi I'm a current resident here i want to know when will the current issues of illegal trespassing ,noise and safety will be addressed it's been going on too far long now and enough is enough thank you

                                                  Frequently Asked

                                                  How is The Cloisters Rated?
                                                  Based on 2521 number of votes by renters, The Cloisters is currently rated 4.1 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at The Cloisters?
                                                  The Cloisters is rated 4.8/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  How effective was the maintenance team when resolving your problem?
                                                  The Cloisters is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at The Cloisters?
                                                  The Cloisters is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                  How safe is The Cloisters?
                                                  The Cloisters is rated 4.4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  The Cloisters is rated 4.9/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at The Cloisters?
                                                  The Cloisters is rated 4.8/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 8.67 days to their community reviews in the past year.
                                                  Who manages The Cloisters?
                                                  Horning
                                                  What is the pet policy at The Cloisters?
                                                  Dogs Allowed
                                                  Fee: $325
                                                  Rent: $50
                                                  Pet Limit: 2
                                                  Comments: Breed Restrictions Apply
                                                  Cats Allowed
                                                  Fee: $325
                                                  Rent: $50
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths
                                                  What is the move-in special?
                                                  Join us this Saturday for our Open House to receive waived application fee, 1 month free rent and a chance to spin the wheel for additional prizes! Must move in by November 15, 2023!

                                                  Contact Property

                                                  The Cloisters

                                                  February 2024

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                                                  Beds

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                                                  Baths

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                                                  The Cloisters is a 700 - 1,196 sq. ft. apartment in Washington in zip code 20017. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,775 - $3,890. Nearby cities include Mount Rainier, Brentwood, Arlington, Hyattsville, and Takoma Park.

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