Review History for anonymous

The Woodner Apartments


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anonymous

Resident 2014 - 2017

10/15/2017

Sadly I have to take a few stars off due to the horrid customer service I received last week from the accountant. The good: I love the bldg, maintenance is great and easy, picking up mail, carpet is old, but being replaced. Quiet. Nice neighbors. Nice neighborhood. But I experienced a horrid situation with the accountant last week. This is the second time dealing with her. The first time wasn't pleasant, and was her mistake on my billing (she blamed someone else) condescending and rude. And I did nothing wrong. I would have been happy if I was reassured the issue would be fixed. Second time was awful. I wasn't billed for parking. And frankly I was unaware of it. The blame was put on a "new parking company???" The bill came from the Woodner, so regardless the story doesn't add up. I got a letter saying my parking spot would be terminated. No phone call, no courtesy letter...nothing. 3 phine calls to her mailbox were unanswered. She proceeded to claim I haven't paid for parking since 2014. I do save my receipts and cancelled checks. Lie #1. She never apologized, never acknowledged her error. And to make matters worse, NEVER looked up from her desk or made eye contact .My gut feeling from this experience was anger, and I sensed extreme homophobia. I've dealt with other staff of the Woodner, grocery store, leasing, resident issues and the mail room. Everyone is pleasant, issue is obviously wiht her. Not the building. I really feel the main NYC office and building manager need to replace her. I'm still feeling violated over this issue. And debating pursuing it. Even reading other reviews and speaking to other residents I see she's an ongoing problem. It's a shame. This place could be better

    Review 29 out of 262

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    The Woodner Apartments

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