Number of reviews in the past 365 days | 18 |
Percentage of reviews responded to | 94.44% |
Average time to respond to reviews | 10.22 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 18 |
Percentage of reviews responded to | 94.44% |
Average time to respond to reviews | 10.22 days |
Thank you for taking the time to share your thoughts. Hearing from our residents is one important way that we are able to improve our practices for all renters. While we're glad that you are having a positive experience, we'd be happy to speak with you about your other feedback in an effort to improve. Please feel free to reach out to our office when you have a moment. Thank you.
Wonderful! We're so pleased that the team has worked diligently to ensure a safe and easy transition to our community. We appreciate you taking the time to share your experience. Please let us know if you need anything in the future. Welcome to Christiana Reserve!
Welcome to Christiana Reserve! We're proud to provide our residents with top notch customer service, so we're thrilled that you've been receiving excellent treatment. Thank you for the kind words about your experience. We hope you enjoy your time with us!
Thank you for your five-star rating and review. We're thrilled to hear that the team has provided such great service, and that you are enjoying our quiet community. Please let us know if you need anything during your stay at Christiana Reserve.
Thank you for your feedback. We especially appreciate hearing from our newest residents, because small changes like move in times might make a big difference in their experience. Thank you for taking the time to share you thoughts. We hope you enjoy your stay at Christiana Reserve.
We appreciate the 4 star rating of our community, although it looks like we have some room for improvement. The staff at Christiana Reserve takes pride in providing outstanding service and we're overjoyed to receive your compliments and appreciation. Your insight really helps paint a great picture of the many benefits of living at Christiana Reserve.
Thank you for taking the time to share your experience at Christiana Reserve. We're so glad that your move went smoothly. We want to make your transition into your new home as smooth as possible, so please let us know if we can be of any assistance as you get settled in. Welcome!
That's great! Thank you for taking the time to leave a review. We value our residents, and want each one of them to be completely satisfied with their space and our service. We're so pleased to hear that you're happy with the location, and the spacious living areas. Please let us know if you need anything during your residency at Christiana Reserve.
Welcome! We're so glad that you chose Christiana Reserve. Thank you for your kind words about your experience thus far. We appreciate your feedback, and hope you'll be a resident for many years to come.
We're happy that you're enjoying certain aspects of your apartment, however, we are sorry to hear that you are not 100% satisfied, which is what we strive for with all Christiana Reserve residents. Please accept our apologies that we've yet to be in contact, We have instructed all staff who are ill, or have an ill family member, not to come to work until they have been symptom-free, so there may be times that we are short-staffed. Please know, you can always contact us at [email protected] or 302-834-1168. Please be sure to leave your contact information so we can reach out to you if there is no response. We appreciate your patience and understanding during this unprecedented time. Thank you.
We hope you love it! Thank you for taking the time to leave a review. We value our residents, and want each one of them to be completely satisfied with their space and our service. We're so pleased to hear that you're happy with the location, and that the outdoor living space has been a bonus. Please let us know if you need anything during your residency at Christiana Reserve.
We appreciate your five-star rating of Christiana Reserve. Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful, conveniently located community. We'll remain committed to your satisfaction for as long as you're a member of our community!
Thank you for awarding Christiana Reserve with a five-star review! We're so pleased to hear that you're happy with our community and we're grateful for your understanding. Please don't hesitate to give us a call if you need anything!
Welcome to the community here at Christiana Reserve! We're delighted to hear our onsite staff has ensured your move went smoothly and that your requests were met quickly and professionally. Thank you for your 5-star review and please be sure to let us know if there's anything you need.
Thank you for your high rating and opinion of Christiana Reserve. We're happy to know that you've enjoyed living in our community. We're sorry that there was a boiler issue, however, we're happy it was resolved. We are honored to have earned your high recommendation. If you need anything, please let us know, we'd love to earn all five stars from you.
We appreciate your five-star rating of Christiana Reserve. Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful, conveniently located community. We'll remain committed to your satisfaction for as long as you're a member of our community!
Thank you for your high star rating and review. We are sorry that you don't have a higher opinion of our community at this time and apologize that you've been experiencing these issues. Due to the number and nature of your concerns, we feel direct communication is the best way to move forward. Please stop by the office or contact us at 302-834-1168 so we can address your concerns and work on solutions. We hope to hear from you.
We're sorry to receive this feedback. It's important to us that our residents are happy and comfortable in their homes and in our community. We regret that your stay has been so frustrating. Due to the number and nature of your concerns, we feel direct communication is the best way to move forward. Please stop by the office or contact us at 302-834-1168 so we can address your concerns and work on resolving them. Thank you.
$899 - $979
851
N/A
Hartley
$959 - $1,039
851
N/A
Bethany
$1,014 - $1,094
921
N/A
Laurel
$1,069 - $1,169
1,080
N/A
Woodside
$1,099 - $1,224
1,080
N/A
Fenwick
$1,244 - $1,344
1,368
N/A
Magnolia
$1,299 - $1,399
1,368
N/A
Harrington
Please allow up to 24 hours for your answer to be visible to the public.