Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.6
Office Staff	4.4
Maintenance	4.6
Neighborhood	4.2
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.6/5
SatisFacts™ Maintenance	4.8/5
SatisFacts™ Renewal Survey	3.7/5

Review Count

Number of reviews in the past 365 days	24

Manager's Review Engagement

Percentage of reviews responded to	83.33%

Manager's Review Reply Time

Average time to respond to reviews	160.21 days

Ratings & Reviews (129 Reviews)

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OakTree Apartments Manager

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Verified Resident 742933 • 2019 - 2020 Recommended

Reviewed 02/08/2020

Quiet and peaceful. I love my neighbors and how easily it is to commute to this area. Even though the apartments have been around for a long time, they did a lot of renovations and the properties are furnished and cozy

OakTree Apartments Manager02/11/2020

Thank you! This awesome review is great to see and we appreciate you taking the time to share this feedback about our team, your friendly neighbors, and in-home renovations! If there's ever anything you need or if you have a question for us, please don't hesitate to reach out at any time. Thanks again!

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Verified Resident 736316 • 2017 - 2020 Not Recommended

Reviewed 01/15/2020

My experience has been below average as I had to deal with a leaking ceiling for the past 2 years. The maintenance department has fixed this numerous time to no avail! Also Management continues to raise rents that are unsustainable and unaffordable pace. Not very happy… See More

OakTree Apartments Manager01/24/2020

It’s disappointing to read that your experience hasn’t quite met your expectations. We take your concerns seriously and encourage you to visit our team here in the office so that we can discuss any unresolved maintenance issues. We would like nothing more than to address these concerns to your satisfaction and improve your experience in the future. We look forward to hearing from you.

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Verified Resident 734748 • 2017 - 2020 Recommended

Reviewed 01/09/2020

This is my 3rd year at Oak Tree Apartments. It's a quiet community in a great location. I rarely have any maintenance requests but if I do, they quickly fix any issue. The staff in the office are great and the property's are well maintained. There… See More

OakTree Apartments Manager01/14/2020

Thank you for choosing to call Oak Tree your home for the past three years! We appreciate your feedback and it’s great to hear that you’ve experienced great customer service, and are enjoying the amenities, our grounds, and the community’s location! If there’s anything we can help you with in the future, simply reach out to us at any time -- your feedback is always welcome!

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Verified Resident 731488 • 2019 Recommended

Reviewed 12/26/2019

All good. Excellent location, clean, well maintained, office and maintenance perfect personnel. Trees and Pines can be trimmed a bit more. Quiet, clean, and welcoming community. Gym and Pool are perfect.

OakTree Apartments Manager01/02/2020

We're so happy your experience has been all good! Our team loves to hear from residents and we're thrilled you're enjoying the location, our customer service, and our community's amenities. Your feedback is always welcome, so if you have any additional comments to add in the future, feel free to give us a call or stop by the office at any time. Thanks so much!

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Verified Resident 723947 • 2017 - 2019 Recommended

Reviewed 12/07/2019

I love the location. The neighborhood is nice and quiet, and the property is well maintained. The maintenance people are all nice and professional, always eager to help. You can't go wrong with your decision to live here.

OakTree Apartments Manager12/14/2019

Our unbeatable location and beautiful grounds are just a couple reasons why Oak Tree makes such a wonderful home! Thank you so much for taking the time to share this incredible review with us and please feel free to drop by our office if you ever have any additional feedback!

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Resident • 2019 Recommended

Reviewed 11/21/2019

My kids and I loved living at Oak Tree Apartments, so sad to leave especially with all the new improvements. Gonna miss this place! Wish we didnt have to leave so soon. Will recommend to everyone I know in Kingsville.

OakTree Apartments Manager12/03/2019

We're going to miss you too! It makes our day to hear that Oak Tree has been such a wonderful home for you and your family. While we're sad to see you go, we hope you will keep us in mind in the future - you're always welcome in our community!

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Verified Resident 713162 • 2019 Recommended

Reviewed 11/03/2019

Quiet, neighbors are friendly and most people keep to themselves. Very nice community . I would deffinatly recommend this neighborhood ro family and friends. Close to wawa walmart and grocery stores. Pet friendly

OakTree Apartments Manager11/05/2019

Thank you so much for this stellar review of Oak Tree! We are proud of our location and are glad that you have found it convenient to a variety of shopping locations! If you ever have additional feedback or concerns, just reach out to us here in the office, as your satisfaction is of utmost importance to us. Thanks again for the review and recommendation!

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Verified Resident 703550 • 2015 - 2019 Not Recommended

Reviewed 10/06/2019

Nice apartments need upgrades and bathrooms painting screens that fit the windows to much paint on the molding some walls need to be repaired new bathroom counter floor is sinking need new doors thought out See More

OakTree Apartments Manager10/09/2019

We're concerned that your experience has not lived up to either of our expectations. Please reach out to the office so that we can discuss your concerns regarding potential maintenance issues in your home. We would like nothing more than to make any needed repairs and work to improve your experience moving forward.

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Verified Resident 694892 • 2018 - 2019 Recommended

Reviewed 09/14/2019

Maintenance is fast and efficient. Office staff is very helpful. I've had a great experience here. Just signed another lease and don't plan on moving until I find my forever home. Thanks Oaktree. Y'all are great! See More

OakTree Apartments Manager09/18/2019

It makes our day to hear our team has provided top-notch customer service and that you're enjoying your Oak Tree home! We truly appreciate your awesome feedback and if there's anything our team can help you with in the future, feel free to give us a call or stop by the office at any time!

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Verified Resident 690451 • 2018 - 2019 Recommended

Reviewed 09/05/2019

Oaktree Apartments is a excellent apartment complex.I have lived at Oaktree over two years. I love it. Staff specially "Gia is very professional,knowledgeable n truly tries to help to make your stay as great as possible.The maintenance team is Fantastic , Highly Recommend See More

OakTree Apartments Manager09/09/2019

Our residents are so important to us and we're happy to hear you are having such a great experience in your Oak Tree home! We truly appreciate getting feedback and it makes our day that you have enjoyed our community and that our team has provided such wonderful customer service. Thank you!

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Verified Resident 664383 • 2019 Recommended

Reviewed 08/31/2019

There was a tenant in the apartment so I was not able to view it before I signed the lease and moved in. I am not satisfied with the cleanliness of the carpet even though it was cleaned. I have notified the office on this matter.… See More

OakTree Apartments Manager09/04/2019

Thank you for sharing your experience with us. We appreciate your feedback and would like to work with you to improve your stay. We appreciate that you've already reached out to our office to alleviate your concerns regarding the carpet. We look forward to improving your stay and giving you a positive experience during your time here.

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Verified Resident 685674 • 2019 Not Recommended

Reviewed 08/26/2019

The apartments are hardly soundproof. It makes loud noises every time anyone in the adjacent apartment uses the shower. Limiting one laundry card per apartment is very inconvenient. You should at least offer extra laundry cards if anyone wants more than one for them and their… See More

OakTree Apartments Manager08/29/2019

We're sorry to hear you've experienced issues regarding noise privacy and our laundry system - we will keep your concerns in mind as we continue to grow and improve. Our team cares about providing our residents with a comfortable home and great amenities, and we hope that in the future we can turn four-stars into five. If you would like to discuss your concerns in more detail, feel free to reach out to our team - we're always happy to help!

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Verified Resident 684297 • 2019 Recommended

Reviewed 08/22/2019

I was going through a very tough time in my life, including a painful divorce. I stopped into Oaktree Apartments on a rainy afternoon when I was out househunting. I was greeted immediately by Samantha I'm the office who helped me get a tour set up.… See More

OakTree Apartments Manager08/27/2019

Thank you so much! Your amazing feedback has truly made our day and it's so wonderful to know that our team was able to be helpful during this time. We can't thank you enough for sharing such kind sentiments in regards to members of our team - we're so happy to have you here in the Oak Tree community! Also, we're glad that you're enjoying the pool, gym, and the other amenities. If you ever have a question or concern in the future, feel free to stop by the office. Our team is always happy to help or lend an ear!

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Verified Resident 668047 • 2019 Recommended

Reviewed 07/22/2019

I don't have world how I'm so happy right now & everything is excellent ! The service, the apartment, environment, & specially the manager she is so professional, knowledgeable, and helpful ...etc. Thanks you so much. See More

OakTree Apartments Manager07/23/2019

We love to hear from our residents and we're happy to know that you're loving your Oak Tree home, the community amenities, and our team's customer service! We appreciate your feedback and we hope that our team can continue providing you a five-star experience. Thank you!

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Verified Resident 663727 • 2011 - 2019 Recommended

Reviewed 07/11/2019

Oak Tree Apartments is a quiet and clean complex. Management and Maintenance are very responsive to the tenants needs. Visitors always comment on how quiet it is here. We are close to shopping, the interstate and local attractions. See More

OakTree Apartments Manager07/12/2019

Thanks a bunch! It's important to our team that we respond to any resident requests and we're happy to know that you are enjoying a positive experience and the location of your Oak Tree home!

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Verified Resident 656348 • 2019 Recommended

Reviewed 06/24/2019

I'm a student from UD and I lived in this community before for 1 year. I've looked at many places and this is by far the greatest value (money/overall community performance) apartment. The great thing I love about this community is that they actually 'care' about… See More

OakTree Apartments Manager06/25/2019

Thanks so much for taking the time to rate and review our community! It makes our day to know we've been able to provide you with wonderful customer service and a five-star experience. If there's ever anything we can help you with in the future, please don't hesitate to reach out to our team!

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Verified Resident 655684 • 2019 - 2020 Recommended

Reviewed 06/22/2019

Very nice community. Grounds are very well kept. I do feel safe here. Not allot of noise. Management seems nice. Nice pool, nice workout area...everyone seems friendly. I will say this is a great place to live. I'm happy so far

OakTree Apartments Manager06/25/2019

We're thrilled to read that you've been having an enjoyable stay here in our community! We appreciate you taking the time to let us know about your concerns - if you have any additional feedback or have questions for our team, please don't hesitate to reach out to the office at any time!

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Verified Resident 644319 • 2016 - 2019 Recommended

Reviewed 05/24/2019

We have always felt safe living here which is important to us since we work later into the night sometimes! They have been updating some which is nice too! Feeling safe coming home after a close shift is a huge deal to me

OakTree Apartments Manager05/29/2019

We're happy our community has been such a wonderful home for you! If there's anything we can do to make your experience even better moving forward, feel free to reach out at any time!

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Verified Resident 641433 • 2017 - 2019 Not Recommended

Reviewed 05/16/2019

No heat when needed even when the temperature was 46 degrees in may. They switched off the heat and refused to turn it back on despite several pleas. Simply horrible, I would have preferred to pay for my own heat. Also during the summer at my… See More

OakTree Apartments Manager06/11/2019

We apologize for any frustrations or inconvenience and our team will do all we can to improve your experience in the future. Please reach out to the office in order to get an update about your request and to discuss and additional feedback you may have. We look forward to speaking with you!

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Verified Resident 626886 • 2018 - 2019 Recommended

Reviewed 04/13/2019

The apartments and community are kept up well....it is a very nice quiet area with decent amenities. Staff is always pleasant and professional and maintenance is always prompt to respond. I love it here!

OakTree Apartments Manager04/17/2019

Thank you so much for taking the time to share what you love about Oak Tree Apartments! We are so pleased our friendly and professional service could make your experience a positive one. We hope you continue to enjoy your home and we hope you'll let us know if we can ever be of assistance!

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Verified Resident 611224 • 2019 Recommended

Reviewed 03/04/2019

I moved into a one bedroom apartment here, and I LOVE it. The space is perfect, the layout is open and spacious and, the apartment building is great. I never have a problem with parking and it's a quiet community!

OakTree Apartments Manager03/05/2019

Thank you for the wonderful rating and review of the Oak Tree community! It's great to see you've had such a fantastic experience. Please let our team know if you ever have any questions or additional feedback. We're always happy to help our residents!

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Verified Resident 610355 • 2018 - 2019 Not Recommended

Reviewed 03/02/2019

Ok community. The staffs are prompt in the maintenance request, but they do not take any attempt to fix the problem permanently. Quiet neighborhood. But you need to be careful about the mailing delivery; lots of time your delivered items may be taken by your neighbors… See More

OakTree Apartments Manager03/12/2019

Maintaining a wonderful home and comfortable community for our residents is very important to our team, and we're sorry to see this does not always coincide with your experience. Please contact the office in order to discuss your concerns in more detail so we can work together towards a resolution. We look forward to speaking with you in order to improve your experience!

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Verified Resident 606921 • 2019 Recommended

Reviewed 02/21/2019

For my first apartment, Staff are wonderful and I feel very safe living on the grounds. Maintenance has been very pleasant and fast! The people who live here are so friendly. The grounds are always clean!

OakTree Apartments Manager02/22/2019

Thanks so much! We love to hear from our residents and we're grateful for your feedback! In the future, if there's anything our team can help you with, we encourage you to reach out to the office - we're always happy to help!

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Verified Resident 604247 • 2019 Recommended

Reviewed 02/14/2019

It's good only been here 3 days lol the staff is incredible. Gia helped me through the process, she was very pleasant to deal with. I would and will recommend Oaktree apartments to friends and family if they are looking for a place to reside.

OakTree Apartments Manager02/15/2019

Thank you for your wonderful recommendation of Oak Tree! Our team is really glad to hear you've been enjoying your experience so far and if you need any more help settling in or have any other questions, don't hesitate to let us know!

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Rebekah_Reid • Resident • 2019 Recommended

Reviewed 02/10/2019

Lovely complex. Staff were always quick to help and assist with any issue brought to their attention. Amenities like the pool and gym were always clean. Plenty of room for myself with great storage. Would highly recommend.

OakTree Apartments Manager02/11/2019

Thank you so much! At Oak Tree Apartments, the satisfaction of our residents is of the utmost importance to our team, so we're thrilled you enjoyed your experience and we hope you're doing great!

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Leasing

OakTree Apartments, where nature highlights the true meaning of beauty. Wooded grounds and open fields are within eye view. Only twenty minutes away from the hustle and bustle of center city Wilmington via I-95, or 10 minutes from Delaware`s leading university, the University of Delaware, and the lovely rolling hills of Maryland. Christiana Mall is but a few minutes away, while theatres, modern medical facilities, and food experiences are all within instant satisfaction at OakTree Apartments.