Frequently Asked Questions

What is ApartmentRatings.com

ApartmentRatings.com is the Internet's most comprehensive forum for renters nationwide to share renting experiences and opinions. ApartmentRatings.com provides an organized venue for renters to share their experiences and opinions, bringing the Internet's vast potential for person-to-person information sharing to the market for rental housing.

Are there other sites like ApartmentRatings.com?

There are several forums for consumers to share their experiences and opinions on a variety of topics:

How do people find out about ApartmentRatings.com?

We thrive in large part thanks to word-of-mouth, PR, grass-roots efforts, and free advertising. We are listed in all of the major search engines and we have been featured by media such as The Washington Post, ABC News 7 - San Francisco, and News8Austin.

Does ApartmentRatings.com sell advertising?

Yes, but not to apartment communities. We don't sell advertising to apartment communities because to do so would create a conflict of loyalty between our advertisers and our users. For all other moving, relocation, and housing companies, we offer a number of flexible advertising packages at very reasonable rates. Go to our advertising page for more information.

How long will an opinion stay on the site?

Currently we don't have a policy for expiring reviewer's opinions.

How is an apartment's "Recommended by" percentage calculated?

Based on feedback from our users, we have changed the calculation of apartments "% Recommended" score to weight more-recent reviews more heavily.

Reviews aged between 0 and 4 years are weighted based on the age of the review. For example, a review received today is weighted approximately 4 times more than a review that is 4 years old. Reviews that are 4+ years or older receive no weight, unless they are the only reviews available for a property, in which case they count equally.

We believe this change neither systematically helps nor harms scores, but merely gives greater weight to newer reviews. Both users and apartment managers requested this change to ensure that reviews posted 4+ years ago (and likely posted regarding conditions that have since changed at the property), not unduly influence the "% Recommended" scores of apartments.

Does ApartmentRatings.com filter or pre-screen opinions before they are posted to its site?

No, we do not filter or pre-screen any of the opinions posted to the site. We act as a passive conduit for information. As a result, we provide no guarantee as to the accuracy of the comments made in any particular opinion posted to the site. Like all user-submitted content on the Internet, visitors must judge for themselves the truthfulness and applicability of any opinions they read. Reviews posted on ApartmentRatings.com must be judged similar to the comments of an anonymous stranger who might approach you on the street. Only you can decide if the author's comments are true or not.

How can I report an opinion that violates the ApartmentRatings.com user agreement?

If you suspect that a review violates our User Agreement, you should use our Abuse Reporting form to contact our staff.

The opinion will be reviewed strictly for its adherence to the ApartmentRatings.com User Agreement. We are not in a position to judge the truthfulness of any author's comments, and we will not attempt to intervene in resident-landlord disputes.

Under what circumstances will an opinion be removed from ApartmentRatings.com?

If a review violates the ApartmentRatings.com User Agreement, it may be removed from the site.

How do I add a review for an apartment complex that's not already in the ApartmentRatings.com database?

Click here to send us the information about your apartment community

Is ApartmentRatings.com responsible for the opinions that its users post on this site?

No. The reviews posted on this web site are generally protected by the First Amendment of the United States Constitution and ApartmentRatings.com makes them available under protection of The Communications Decency Act of 1996 (CDA) 47 U.S.C. Section 230 ("Section 230") and supporting case law.

ApartmentRatings.com, a division of MH Sub I, LLC dba Internet Brands provides this service because the law is profoundly clear on this issue. Congress specifically exempted interactive online services from liability for content authored by third-parties that is posted on a web site. Click here for additional information about these legal references.