Review History for yellieee

Altamonte Villa


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yellieee

Resident 2016

8/16/2016

My boyfriend and I were moving to FL from New Hampshire and found this place through Apartments.com. My friend toured the apartment and said it looked nice, so we went ahead and set the lease to start 8/4/16 (when we would move in). Isabel called and said it'd be cheaper in the long run to start the lease 7/23/16, so we changed it to then. After driving three days, we arrived to our new apt. Isabel rushed through the tour (while repeatedly saying, "Don't rush" while moving into the next room to show us something else) and had us sign papers saying we could add anything we needed to. It was disgusting. The apt was not cleaned before move-in. I found grease all over the kitchen and hair in the bathroom. There were holes in the walls and paint was chipping. The tub was painted (?!) and there looked to be water stains on the ceiling that were painted over. The patio door looked like it was repeatedly hit with a hammer. We took pictures of everything. I called the office and told them the situation. They sent the maintenance manager to look at the apt and he admitted that it wasn't ready. They still wouldn't give us the regional manager's number, but instead called her from the back room. We weren't given any updates for a long time. I called corporate and only then did we get any updates. The regional manager called me from a restricted number and allowed us to break the lease. They are only returning the security deposit. We agreed to get out of the nightmare. ***Today I got the energy bill from 7/2-8/8. It was almost $100. We were in the apartment for a maximum of 3 hours. I've tried calling corporate and their office but no one is responding to me.***
    Manager

    8/16/2016

    Altamonte Villa
    We regret to hear that your experience at Altamonte Villa was not pleasant. It is always our intention to make the move in experience as smooth as possible and if for whatever reason you are unhappy we do our best to make it right. In this situation we sent our Maintenance Supervisor to try to resolve your concerns but were still unhappy so we released you from your lease. We also agreed to refund your security deposit in full and not charge rent. Although, we cannot change the fact the apartment was not perfect at time of move in we have cooperated to the full extent to try to improve your overall experience and refund monies paid. It sounds like you have a new concern about the deposit paid for electricity which would be happy to resolve with you, but first we need to have that discussion before you post online that we are not assisting you. Again, we apologize for any for inconvenience you have experienced and hope you will appreciate our efforts to try to make this right for you by releasing you from the lease and refunding security deposit. Sincerely, Altamonte Villa Management

    Review 5 out of 52

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