Review History for Verified Resident 686087

Cortland Lake Lotus


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Resident 686087

Verified Resident ā€¢ 2018 - 2019

8/27/2019

Though paying on time or early, I have been constantly treated as if the issues that I have had are no big deal. I was talked down to a number of times and was given text book answers to every question I had. The management is only friendly when you don't have an issue, the moment something needs to get fixed, then they are less friendly and don't want to deal with you. I do not recommend this place. I think the interior of the apartment is OK, but that is ALL. since living in my apt, the a/c has went out a number of times and everything else that comes with trying to make a complex worth more that it is. (builder grade paint/ one coat, low-end exterior lighting). However, they did spend money on the clubhouse and gym (as every apt complex does).
    Manager

    8/29/2019

    Cortland Lake Lotus
    Cameron, Thank you so much for your review as this allows us to find areas of improvement in our communication and procedures. We always have the intention of improving the living for our residents and we have the utmost respect for each of our residents. I want to personally apologize that you felt as if you were talked down to-my intention was to hear out your concerns and resolve as many of the issues as possible. If there are any issues you are still experiencing, please call me at 707.760.9442 or email me directly at Michael.bendit@cortland.com and I will do everything possible to alleviate any additional problems you are experiencing. Thank you so much, Michael B., Community Manager

    Review 28 out of 257

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    Cortland Lake Lotus

    March 2024

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