The Preserve at Spring Lake
Alex_D528 • Resident • 2019 Recommended
WOW! I don't even know where to begin. I recently located here from Albuquerque NM. The staff, special shout out to Crystalina, are exceptional, professional, and kind. The staff completely understand the stress for prospects trying to find a place to call home, especially in a place where the prospect has no familiarity with the area what so ever. Initially, I had locked in an apartment at a different apartment complex (Millenia West, don't move here), which after investigating reviews further I came to find that this was not a good option. I walked away from $200 that I had already paid! I then began a new search online from NM and out of all the apartment complexes that I had inquired about online The Preserve at Spring Lake (Crystalina) was the only complex that reached out. Them reaching out told me a lot. I could just tell that this was a place where the leasing staff was caring, sincere and genuine. The process was easy and I was able to secure my apartment remotely online and without ever seeing the place in person. Although I still had my doubts, upon arrival and moving in, I couldn't be more pleased and satisfied with the apartment that I now call home. Anyone looking for a comfortable place to call home, I STRONGLY RECOMMEND THE PRESERVE AT SPRING LAKE. I held off to write this review to see about the maintenance service response time. The maintenance staff has also exceeded my expectations and they to have been very responsive and accommodating. Daniel, who is also exceptional by the way, has been here working on installing a new shower faucet. They didn't make any excuses, tore up the bathroom, and fixed the leaking diverter in my bathroom. They fixed a minor issue with my refrigerator and the bathroom exhaust fan without any hesitation or excuses. Lastly, and probably the most important aspect of the entire process, when I switched my auto insurance from the initial apartment complex to The Preserve at Spring Lake address, my 6 month auto premium dropped $300. If this doesn't tell you the quality of living here from a comfort, safety, and quality perspective then I am not sure I can say much more!!! Also, anything you will ever need, groceries, restaurants, gas, barbershops, fitness, parks, entertainment and banks are conveniently located and no more than 15 minutes away. Thank you to all the staff and crew here at The Preserve at Spring Lake. I am extremely happy and grateful to call this place MY HOME :)
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