Review History for Verified Resident 867065

Lucerne Apartments


Updated Review

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Resident 867065

Verified Resident 2020 - 2021

5/31/2021

Hot tub often is down, especially during winter months when it is most desirable. Maintenance requests to fill the propane or fix issues with the hot tub are not completed for many weeks. When our oven went down, it took an entire month for Someone to diagnose the problem
    Manager

    6/23/2021

    Lucerne Apartments
    Thank you again for taking the time to let us know how we did. Please feel free to reach out to the office with any other comments or concerns. Have a great day!
    1 Previous Review

    Previous Review

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    Resident 867065

    Verified Resident 2020 - 2021

    1/25/2021

    This complex has nice amenities and the facilities are pretty well kept. The views of the lake from our apartment are very enjoyable. My biggest concern is the lack of communication between the maintenance team and residents. When a work order is submitted there are 0 email communications about the status of a request, after the initial confirmation that the request is received. It is difficult to follow up on the status of a request since the resident portal provided no information, and the maintenance team cannot be contacted directly. Trash management also seems to be an issue. There is always overflowing recycling coming out of the bins. Either there should be an extra trash pickup scheduled every week, or there needs to be an increase in the amount of recycling bins
      Manager

      6/23/2021

      Lucerne Apartments
      Hello Verified Resident 867065, thank you; we appreciate your feedback!

      Review 58 out of 342

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      Lucerne Apartments

      March 2024

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