Reserve at Brandon

Reserve at Brandon

(233 Reviews)
1918 Plantation Key Circle, Brandon, FL 33511
$949 - $1,461/mo

Floor Plans & Pricing

Studio

Studio, 1 Bath

$988

Not Available

1 Bedroom

1 Bed, 1 Bath

$949

Not Available

2 Bedrooms

2 Beds, 1 Bath

$1,037

Not Available

2 Beds, 2 Baths

$1,161

Not Available

3 Bedrooms

3 Beds, 2 Baths

$1,461

Not Available

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

D-

Noise

1.3

Grounds

1.1

Safety

1.1

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.9

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

8

Manager’s Review Engagement

A

Percentage of reviews responded to

87.5%

Manager’s Review Reply Time

B+

Average time to respond to reviews

10.88 days

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(233)

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  • Recently Lived In
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Avatar

Mondycz

Resident 2014 - 2021

5/20/2021

Have had a leaky ceiling in bathroom above us for a long time but this place doesn't care and doesn't fix that problem or most others. Work orders get closed without the work being done. Maintenance men say they will be back and then neverSee More >
Manager

5/25/2021

Reserve at Brandon
Dear Resident, we appreciate your feedback. We're sorry to hear that you've been experiencing this issue, as our team strives to create a comfortable living environment for all our residents. Please contact our office directly so we may address any concerns. Sincerely, Gwen E., Community Manager [email protected]
Avatar

anonymous

Resident 2019 - 2021

5/17/2021

Staff in front office rude especially white man with red he so rude maintenance workers they never clean up outside the buildings look extra dirty I’ve had things broke for a while once my lease up I’m out this is so horrible but when it’sSee More >
Manager

5/17/2021

Reserve at Brandon
Thank you for reaching out. Please know that resident happiness is important to us and we'd like the opportunity to make it up to you. Since you've posted anonymously, we ask that you please stop by our office to speak with our team. We hope to hear from you soon and look forward to making you happier in our community. Sincerely, Gwen E., Community Manager [email protected]
Avatar

anonymous

Resident 2020 - 2021

4/26/2021

We have had issues with roaches and fleas from day one of moving in. We have even had to fix our own garbage disposal as you can't get anyone to come fix anything. Our air condition would also freeze up and then would start leakingSee More >
Avatar

Ravenlarock01

Resident 2019 - 2021

4/8/2021

Horrible Horrible Horrible & as of 04/07/21 it’s gets more Horrible my apartment has flooded 3 times this year I’ve told them over& over my toilet flush by it self my sink runs over by it self I have videos 3 days ago was tooSee More >
Manager

4/15/2021

Reserve at Brandon
Dear Resident, thank you again for bringing this matter to our attention. On behalf of the team, I'd like to deeply apologize for the water issues you have been experiencing. I believe the best plan of action in this situation is to connect with you directly. At your convenience, please email me so I can get to the bottom of this. I look forward to hearing from you soon and doing my part to get this issue resolved as soon as possible. Sincerely, Gwen E., Community Manager [email protected]
Avatar

[email protected]

Resident 2021

2/8/2021

Good day -------- ???????7 Feb 2020 My name is ---------------- from Reserve at Brandon, Apt ---. I have been a tenant in this apartment since 4 Feb 2021 and my experience from day one has been a nightmare. On 4 Feb 2021, I walked intoSee More >
Manager

2/13/2021

Reserve at Brandon
Thank you for your feedback. It's reviews like this that help us keep track of where we may need improvements. In this case specifically, please know that we fully understand your frustration and we want to sincerely apologize for any miscommunication and inconvenience that has followed. We would appreciate the opportunity for us to remedy this situation. Please contact me directly at your earliest convenience so that we may discuss your feedback in more detail. Sincerely, Gwen E., Community Manager [email protected]
Avatar

anonymous

prospectiveVisited 2021

1/5/2021

i applied to this apartment in they advise if i do not have social security card to put on file could not completed application i advise They are temporarily close due to covid social security office I can order over the phone but I wantSee More >
Manager

1/6/2021

Reserve at Brandon
Thank you for reaching out. Please know that provide the most ethical and transparent service around. Since you've posted anonymously, I ask that you please stop by our office to speak with our team or email me directly. I hope to hear from you soon and look forward to answering any questions you may have about our policies. Sincerely, Gwen E., Community Manager [email protected]
Avatar

anonymous

Resident 2019 - 2020

7/12/2020

THIS WAS MY FIRST APARTMENT AND I REGRET IT ONLY 18 IF I HAD THE CHOICE I WOULD LEAVE LIKE YESTERDAY, I HAVE BEEN TRYING FOR THE LAST 2 MONTHS TO TRY TO GET PEST CONTROL TO MY APARTMENT BECAUSE THEIR WERE BUGS FALLING FROMSee More >
Manager

7/16/2020

Reserve at Brandon
Dear Resident, we're sorry to hear that we haven't met your expectations when it comes to responsiveness. We completely understand it to be crucial when it comes to our apartment services and would appreciate an opportunity to not only resolve this issue for you but also improve in this area. If you're open to it, please come by our office and we can review your feedback more thoroughly. Sincerely, Gwen E., Community Manager [email protected]
Avatar

anonymous

Resident 2019 - 2020

6/30/2020

I moved into this community because of the location. The only good thing I am going to say about this place. It was the cheapest place around and now I know why. The security is a joke here they do nothing. My first day ISee More >
Manager

7/10/2020

Reserve at Brandon
Thank you for reaching out. Please know that resident happiness is of the utmost importance to us and we'd like the opportunity to make it up to you. Since you've posted anonymously, we ask that you please stop by our office to speak with our team, though you are no longer a resident with us, we still want to make things right, and we look forward to speaking with you. Sincerely, The Reserve at Brandon Management Team
Avatar

anonymous

Resident 2020

1/25/2020

I lived here for 5 years the office staff doesn't return messages emails. The apartment is disgusting appliances counter tops carpets are dirty broken and lots of roaches can not sleep without worrying I get guests and they see how horrible the apartment is. VerySee More >
Manager

1/28/2020

Reserve at Brandon
Thank you for reaching out. Our team is disappointed to learn that we've given you a negative impression of our service as this was not our intention. Please know that your comfort is our top priority and we would like to improve your time here. Please reach out to our office so we may address your concerns. Sincerely, Ian G., Community Manager, [email protected]
Avatar

Matt_D307

Resident 2020

1/12/2020

If you enjoy not having AC and no one caring about you then you found the right place. From bugs to bad parking this place has it all. I don't know about anyone else but I personally don't think this place is worth it withSee More >
Manager

1/14/2020

Reserve at Brandon
Thank you for reaching out. Our team is sorry to have given you a negative impression of our service as this was not intentional. We aim to go above and beyond for our residents so we sincerely apologize for letting you down! Please visit our office so we may look into any pending work orders. Best, Ian G., Community Manager
Avatar

anonymous

Resident 2020

1/9/2020

I would bet my life that any positive review here is fake. Your apartment will be in need of some repair probably before you even move in. They will not fix it in any semblance of a reasonable time if ever. You will have theSee More >
Manager

1/13/2020

Reserve at Brandon
Thank you for reaching out. Our team is alarmed by your review because we aim to provide a consistent 5-star experience for our residents! We want to assure you that the reviews you see are based on genuine experiences but we sincerely apologize for giving you a not-so-great impression of our community. Furthermore, our team would like to learn more about the details in your review and address each of your concerns in greater detail. Please know that our team is always willing to listen to feedback and suggestions in order to improve the resident's experience. Feel free to stop by our office to chat at any time. Best, Ian G., Community Manager
Avatar

anonymous

Resident 2020

1/8/2020

WORST PLACE EVER - THIS PLACE IS DISGUSTING AND DEPRESSING ROACHES COME AND CRAWL UP YOUR LEGS WHILE YOU ARE SITTING DOWN - MAINTENANCE DOES NOT WORK- NASTY-DIRTY FRONT IS DISGUSTING - IS BETTER TO LIVE IN THE STREETS THAN TO LIVE IN THESE APARTMENTS!!!ANDSee More >
Manager

6/4/2019

Reserve at Brandon
Thank you for bringing your concerns about pests to our attention. We are disappointed to hear of your experience and encourage you to reach out to our property manager at [email protected] in order to get signed up for our pest control service. Your happiness is important to us so we hope to turn your experience around.
Avatar

anonymous

Resident 2019

12/30/2019

WORST COMMUNITY! Do not live here I have submitted over 20 maintenance requests no response. Code enforcement has been contacted due to the uninhabitable units I've been sick for months due to mold and the roach infestation is insane and disgusting. My unit is currentlySee More >
Manager

1/3/2020

Reserve at Brandon
Thank you for reaching out. Our team is disappointed to learn that you have not experienced our usual prompt and efficient maintenance service. Your comfort and satisfaction are our top priorities, so we invite you to email our property manager via [email protected] to get to the bottom of this. We hope to address your concerns ASAP.
Avatar

AnnieLovesYou

Resident 2017 - 2018

7/8/2019

There was once a tenant that was partying with too many of her guests at the pool being loud and inebriated and she was warned and a notice was later sent out to the whole community. That's how quick the management is to act butSee More >
Manager

7/15/2019

Reserve at Brandon
Annie, thank you for sharing your review. We're happy to provide residents with a great living experience and we will continue to keep up the great work!
Avatar

alicewashere1954

Resident 2016 - 2019

7/7/2019

One thing I like about living at the Reserve is that all my fellow tenants respect each other. I love hanging out at the pool and this place has three of them! And for a community amenity, there have not been any issues with anyoneSee More >
Manager

7/9/2019

Reserve at Brandon
This is great to hear, Alice! We're happy that you're having a wonderful experience and we hope to continue exceeding your expectations!
Avatar

anonymous

Resident 2018 - 2019

6/12/2019

We just love it here. My only minor complaint is the landscaping is usually done in the morning and I like to sleep in, so it can get a little noisy, but i do appreciate the upkeep. things are nice here and all of theSee More >
Manager

6/12/2019

Reserve at Brandon
Hello and thank you for choosing Reserve at Brandon as your home! We're happy to hear that you're loving your experience and we look forward to keeping up the great work!
Avatar

Jean_G132

Resident 2019

5/4/2019

I have lived here for a year and I cannot complain about a single thing. I literally had the best experience with the leasing office, the maintenance workers, and the other tenants. Everyone was always nice and helpful. I had a crazy roommate for sixSee More >
Manager

5/6/2019

Reserve at Brandon
Thank you for giving Reserve at Brandon an exceptional review, Jean! We're enthused to see that you loved living in our community, and we appreciate your kind compliments towards our professional, accommodating staff. Although we'll miss seeing you around, we wish you the best in your new city.
Avatar

anonymous

Resident 2015 - 2019

4/8/2019

Well it took maintenance 2 months before they came to fix my sink.. now my AC unit isn't working, i filed a request 2 times on line and it took for me to call fighting to get it "fixed" and it's still not done. PlusSee More >
Manager

4/11/2019

Reserve at Brandon
We're disheartened by your impression of our service, as we truly care about our residents' comfort and well-being and intend to resolve maintenance requests with the highest level of efficiency and attentiveness. We apologize if your needs were not thoroughly met to your satisfaction in the past, and we will work to more consistently demonstrate our responsiveness and professionalism in the time to come. So we may have another opportunity to address your specific concerns and make you feel more at peace in your home, we encourage you to visit our office once more or contact our manager directly at [email protected] Hope to hear from you to remedy your stay soon.
Avatar

anonymous

Resident 2019

2/11/2019

Roaches. DONT MOVE HERE !!!! a name change cant fix the army of bugs !!!!! this is worst apartment. search parks at sienna that's the old name run away asap. if not you will regret it I have never experience such a filthy place inSee More >
Manager

2/25/2019

Reserve at Brandon
We're discouraged to learn of your experience at our community, as we always aim to provide our residents with a comfortable, refined environment. We would like to reassure you that we care about your peace of mind and would appreciate another chance to set up an appointment with pest control. So we may promptly resolve any remaining issues, we invite you to visit our office or contact us at [email protected] Looking forward to making you feel more at home soon.
Avatar

anonymous

prospectiveVisited 2018

9/24/2018

I applied for this run down apartment complex despite the reviews because I needed to move asap. My application was filled out on the 16th of September with Delilah. She seemed nice enough but I quickly learned she's out to steal your money just likeSee More >
Avatar

anonymous

Resident 2015 - 2017

8/10/2017

I lived here for 2 years. DO NOT MOVE HERE. ROACHES galore! ROACHES everywhere! I should have known better because the apartment they showed me initially had dead roaches and they said "oh, this is normal in florida." GET OUT NOWSee More >
Avatar

Tbroome

Resident 2017

6/6/2017

I just moved in on the first. I had read the reviews about he bug problem and thought if we were not dirty people we would not have a problem, and the price of our apartment had our blinders on to the bad reviews. WeSee More >
Avatar

Disssgusted

Resident 2016 - 2017

3/21/2017

Park At Siena they changed name. You pay so much in rent here and live in squallor. ROACHES everywhere. Tripping the breaker box cause they inside the outlets. Stove been broke since I moved in, 2 burners work. Dishwasher broke flooded the place. 3 inchesSee More >
Avatar

Ashbe

Resident 2015 - 2016

12/30/2016

This is the most disgusting place I've seen in my life! There's an infestation of roaches. With all the complaints I see here alone regarding the roaches I can not understand why the issue is not being resolved. My kids are afraid to go toSee More >
Avatar

anonymous

Resident 2014 - 2016

6/17/2016

Horrible experience living here. the maintenance is non-responsive and uncaring. the staff is super indifferent and uncaring. I am stuck living here because i am waiting to be relocated by my job, so i don't want to sign another lease. its 1100 for a crappySee More >

Features & Amenities

Laundry
  • In-Unit Washer/Dryer
  • Laundry On-Site
  • Washer/Dryer Connections
Pets
  • Cats Allowed
  • Dogs Allowed
This community is managed by

Cushman & Wakefield

B-
B-
Communities
542

Questions & Answers (1)

Anonymous
Asked on: 03/19/2018
Q: What is the estimated utility bill for one person?

Frequently Asked

What are noise levels like at Reserve at Brandon?
The community is rated 1.3/5 stars, which is considered having loud noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Reserve at Brandon?
The community is rated 1.1/5 stars, signifying slight satisfaction on average.
How safe is Reserve at Brandon?
The community is rated 1.1/5 stars, which is considered being slightly safe on average.
How satisfied are residents with the neighborhood
The community is rated 1.9/5 stars, signifying slight satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.
How often does management engage with reviews?
Managers have responded to 87.5% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 10.88 days to their community reviews in the past year.
Who manages Reserve at Brandon?
Cushman & Wakefield
What is the pet policy at Reserve at Brandon?
Cats Allowed
Dogs Allowed
What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths and Studio, 1 Bath

Contact Property

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Baths

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Reserve at Brandon is an apartment in Brandon in zip code 33511. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $949 - $1,461. Nearby cities include Valrico, Seffner, Riverview, Dover, and Gibsonton. 33510, 33578, 33619, 33619, and 33594 are nearby zips.