I lived here for 5 years the office staff doesn't return messages emails. The apartment is disgusting appliances counter tops carpets are dirty broken and lots of roaches can not sleep without worrying I get guests and they see how horrible the apartment is. Very unprofessional and disappointing. They charge late fees when not supposed to and charge different rent amounts.
Manager
1/28/2020
Reserve at Brandon
Thank you for reaching out. Our team is disappointed to learn that we've given you a negative impression of our service as this was not our intention. Please know that your comfort is our top priority and we would like to improve your time here. Please reach out to our office so we may address your concerns.
Sincerely,
Ian G., Community Manager,
ReserveBrandonmgr@pinnacleliving.com