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Castle Woods

1131 Castle Wood Terrace , Casselberry, FL 32707
(67 Reviews)
$994 - $1,399/mo

Reviews

(67)

2.3 rating

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67 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

prospectiveVisited 2024

6/27/2024

I came to the site met Mrs.Mae, she was very nice and professional. Quick service & very trustworthy .Even though they had nothing open, she made me feel right at home can’t wait to move in!!!!!!!!!!!… See More>
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    anonymous

    Resident 2020 - 2023

    8/28/2023

    Sold as is apartments with no maintenance included!

    If you're up for the joy of fixing everything on your own, congrats, This place is your dream come true! The appliances are ancient, so don't expect any issues until you've already moved in. Bugs? Oh, they've got their secret hideouts all over. Sure, the exterminator pays a visit, but those little critters just play hide-and-seek in another corner of the house. And let's not forget the office's friendly promises of prompt assistance, which turn into empty words as they conveniently forget to show up. So, if you have a thing for playing property manager and repeating yourself endlessly for a bit of help, congrats again – you're in for a treat!

      Manager

      8/31/2023

      Castle Woods
      Hello, Thank you for sharing your feedback about your experience at Castle Woods. We're truly sorry to hear you've encountered challenges with appliances, pests, and assistance from our office team. We apologize for any inconvenience these issues have caused you. Providing a comfortable and enjoyable living environment for our residents is a top priority, and we understand that we have fallen short of your expectations. We would like to address your concerns directly and work towards resolving these matters. If you're open to it, please reach out to us at ResidentsServices@CONAM.com so we can discuss your concerns further. Your input is important to us, and we're committed to making necessary improvements. We apologize for any frustration you've experienced and appreciate your understanding as we strive to provide a better living experience for all residents. Thank you for bringing this to our attention.
      Review Author Icon

      anonymous

      Resident 2021 - 2023

      8/12/2023

      Welcome change has finally arrived

      So happy to have Ricky back onsite as part of the maintenance team. The past few weeks the difference him & his team are making are noticeable. He is always so polite and stops to say hello when he sees me. Glad to see he is back for good.

        Manager

        8/14/2023

        Castle Woods
        Hello, Thank you for your positive feedback! We're delighted to hear Ricky's return to our maintenance team has made a positive impact on your experience at Castle Woods. Our team is dedicated to providing exceptional service, and it's great to know you've noticed the improvements. If you have any further feedback or need assistance, please feel free to reach out. We appreciate your support and look forward to continuing to provide you with excellent service!
        Review Author Icon

        anonymous

        Resident 2012 - 2023

        8/3/2023

        Absolute Garbage since May 2023

        I have been living here for 11 years and liked it. It was until Dalcor company sold to ConAm in May 2023, that Castlewood has gone completely downhill. There are over 50 AC units not working and not being worked on. The trash situation is completely ridiculous. There is constant vandalism here. Stairwells that have been unable to be used for months. There’s one building that has absolutely no hallway lights for the past month and a half and the staff here does absolutely nothing to correct it nor does the new management company because residents have complained. I do not recommend this place. rent is going up in November, and it is not worth it. This will be my last year here. It may be the cheapest place in Casselberry, but Mark, my words you will regret it.

        Manager

        8/24/2023

        Castle Woods
        Hello, We deeply appreciate your feedback regarding your experience at Castle Woods. We're truly sorry to hear your satisfaction has been impacted by recent changes. Your concerns are important to us, and we're committed to addressing them to improve the quality of life for all residents. We value your 11 years of residency, and we regret your experience has not met your expectations since the management change. Please consider sharing your specific concerns with us directly at ResidentsServices@CONAM.com. Your insights will help us understand the issues better and work towards solutions. Your feedback matters, and we're dedicated to making positive changes. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to address your concerns and enhance your experience in the time you have left at Castle Woods.
        Review Author Icon

        anonymous

        Resident 2019 - 2020

        1/19/2021

        This was the worst place I have ever rented from. The apartment came with roaches and ants that they could not get rid of. I have never had bugs in my home before. The carpet smelled like rotten milk, the counters and cabinets were falling apart. There was mold in the bathrooms and leaks behind the walls that they refused to take care of. I couldn't use one of the showers the whole time I was there. Then when I moved out, they stole my deposit and charged me extra money so they could fix the issues that were there when I moved in. They know you don't have money or a way to fight them when you move in. They don't let you see the place before you file all the paperwork and jump through all the hoops of the qualification process so you are stuck with a disgusting place to live. The garbage compactor is constantly overflowing so there are wild animals dragging trash all through the front of the complex. There are drug deals in plain sight and the neighbors are noisy. I complained to management and they told me they can't do anything about it, to… See More>
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          anonymous

          Resident 2015 - 2020

          6/26/2020

          So I have lived in this complex going on 5 years now, it is my first apartment and at the time I started renting the price was a decent 650 a month for a 2 bedroom. Since then they have hiked up the rent even though they refused to replace the carpet which THEY told me not to vacuum too much since it's cheap and will unravel easy (it does) and there's no fan in my poor circulated apartment so I constantly have to run the air conditioner. They even raised it again this year, despite there being a pandemic. The apartment shakes so bad from the people upstairs that cracks are now forming on the ceiling and walls. The windows aren't hurricane proof and, due to the shaking, will slam shut randomly. The community tries really hard but the trash at the compactor still ends up piling up attracting buzzards. Last year the compactor broke so they had to put a dumpster out and while I was throwing my trash in it I tore my meniscus and now need surgery because I can't run around with my 2 small children at the age of 25. The only nice part… See More>
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            anonymous

            prospectiveVisited 2019

            3/28/2019

            UNFAIR APPLICATION PRACTICES! 200 charactes is NOT ENOUGH ROOM HERE for my issue to be addressed-- PLEASE READ MY YELP AND GOOGLE review of this place on 3/27/19 I would not recommend anyone to apply here

              Review Author Icon

              Jessica111512

              Resident 2015 - 2017

              8/3/2017

              Iv been living in Castlewood Apartments for 2years now, And I hate it! My ac has a leak in it so it's always broke it took them 2years to come fix the leak and when they did they busted pipes so my apartment had a flood had to stay in a hotel for 2days they WONT replace carpets and it stinks they won't even shampoo carpets. When ever u walk / drive past dumpster it stinks so bad they let the garbage pile up till it's in the street. People in the office are terrible when ever you call with a problem they act like your bothering them. This place is cheap but NOT worth it.

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                JRivera473

                Resident 2008 - 2016

                7/21/2017

                I do not like to complain but I am tired of this We lived in Castlewood Apartments for 8 years. We moved out Dec 30, 2016. We received our security deposit soon after. I deposited the check into our account and THEIR check bounced. We have been trying to get our money back since January. It is now July and they still have not done the correct thing by giving us our money back. We were hit with a ton of fees because THEIR check bounced.

                  Review Author Icon

                  anonymous

                  Resident 1998 - 2001

                  7/18/2017

                  I used to live there, nice to see things haven't changed. The actual apartment (3rd floor) wasn't too bad. Noise was as expected in apartment living; crying kids, screaming adults, slamming doors, occasional gun shot, etc... The interior was nice; washer/dryer hookups, each bedroom having a private bathroom, nice sized walk in closets, reading nook right off the living area, not too bad at all. Was it safe? While I never felt my life was threatened, my brother had his motorcycle stolen from out front of the building, our neighbor had his car repeatedly vandalized (which was hilarious, if you knew him), and there used to be the typical hoodlums hanging out at the playground. But I never really felt threatened. As long as I didn't make eye contact. The place is gated for your safety, although that never stopped any of the assorted criminal types from freely accessing the complex. But, the apartments were cheap, and close to work, so it was perfect. So, if you're cheap like me, and don't really care about your life, give Castle Woods a try. You'll find it exciting.

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                    anonymous

                    Resident 2016

                    1/15/2017

                    Hell no hell no hell no. Run away as fast as you can. From the very beginning it's been such an aweful experience but the biggest things are.. when u moved in, the place was trashed, & had to clean up for hours.. the apartment was filled with dead roaches & everything. If you do drugs and love cops, this place is perfect for you, as you will have all this at your finger tips every day. From my building I was lucky enough to be able to sit on my steps and watch all these drug transactiOns go down while trying to let my son play outside. & cops will become your friends as they are at this same building weekly (at minimum) for fights drugs whatever. The place literally smells like a dirty diaper when you pull in because they never empty the dumpster Then when I moved out, never late on rent, they took a 125$ cleaning fee out of my deposit even though I cleaned everything and it was probably cleaner than its ever been. ---- this place Oh and the customer service and management you ask?? Lol wel there is none. They could care less about… See More>
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                      anonymous

                      Resident 2015 - 2016

                      8/18/2016

                      You don't ever want to move here! Trust me don't do it! First of all there is only one dumpster in the entire neighborhood. Every day the dumpster is over filled with trash. As you approach the dumpster you will find a family of raccoons at the dumpster. Those raccoons are there every single day. Castle woods is located in the woods, and guess what in the summer there's a bunch of snakes. Really big snakes at that. Also at night you hear a lot of animal noise coming from the woods. I also want to add that there are a lot of trailer parks in the neighborhood, and a lot of the people that live in castle woods are from the trailer park. A lot of the neighbors keep there apartment homes dirty. Some of the neighbors even complain about bed bugs in there apartment homes. Someone should really call a health inspector on these apartments, because its a disgusting place for anyone to live. Yes the rent is affordable but at what price. I just recently moved out, because I didn't want to live there. The cops are always there and there are a lot of drug… See More>
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                        anonymous

                        Resident 2012 - 2013

                        11/7/2015

                        I lived in this apartments from 2012-2013, and I almost did not move because all the bad reviews. Nevertheless, we moved and lived here for a year, and did not regret it. As a matter of fact, I don't see much difference between these apartments and the $1,200 3/2 I am living know. Yes, you do see police checking on cars every one in a while, but personally I was never approach by any suspicious person. I really liked here, maintenance were quick to response, my neighbors were nice. I had an ant infestation, but they quickly resolved it. I think , if you are lucky and get nice area of the complex, you will be fine. Plus, rent includes cable with DVR. Not only that, I moved before my lease ended, and they reimbursed the money I had paid in rent in advance. Not every management company does this. So, I do recommend this budget friendly apartments. Tip, try to moved in the area where club house is, best of luck!

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                          anonymous

                          Resident 2015

                          8/14/2015

                          never ever ever live here i have been here for a couple of months and i hate it kids have no consernce on getting chashed or neither do the parents maintness oh dont even get me started they come to inspect my house every single month not that its a problem it just that they come at like 6:50 am wtf? and if i am trying to brush my hair at lease cuz we all look creppy in the morning they open my door and just start inspecting and dont even say good morning WTFFFF dont live here ever

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                            anonymous

                            Resident 2012

                            5/14/2015

                            The worst place ever to live there has been people stabbed , lots of drugs , the pool is filthy and management is a complete joke , I only lived in this dump for 2months and we had to get out because of all the problems here police were allways here in this apartment complex. ..if you end up living here good luck!

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                              anonymous

                              Resident 2013 - 2014

                              9/21/2014

                              This place is ridiculous!!!!!! I live here and hate it. It's very ------ from the moment you enter the gate with crowds of guys with their shorts under their underwear to all the Garbage by the dumpster. It's disgusting. With the amounts of household trash gathering, you would think it would be considered a Health and safety issue, but honestly the management do not care. They accept section 8 which brings in the lowest lifestyle of residents who do not care to take care of their home. Amenities???? Forget it!!! Pool is closed for no reasons on the weekends. No staff is found to unlock and they do not post an after office hours contact number. Basketball court is a joke. No net and rim is broken which makes it impossible to play. Volleyball court? No net and never has had one. Courts are not taken care of. Obviously the management only care about the money and do not help in accommodate private paying residents in anyway!!! Kids are found wondering around property without adult supervision. Kids ride bikes and scooters in drive and do not care to cross in front of cars. Myself and my guests have had to honk… See More>
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                                zimmerm6

                                prospectiveVisited 2014

                                5/9/2014

                                I haven't actually lived in these apartments but I was looking around for a place in this area and was reviewing the comments. I have to say, I completely busted out laughing when I looked at the pictures. I was expecting to see some nice cleaned up shots that are usually posted on an apartment's web site but these are hilarious. Mold, trash, and what looks to be a caved in ceiling is posted right after the photo of the model. What's really funny is that some of it is obviously the fault of the management that runs the property but one idiot sent in a picture of scum and dirt all over their floors! Now whose fault is that?? Some scum bag can't keep their place clean and they blame the management? I'm glad I stumbled on this page as I will definitely not be moving in with the dirt bags that live in this s*** hole...

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                                  anonymous

                                  Resident 2013 - 2014

                                  5/8/2014

                                  Simply put, I would rather sit in a klan outfit on OBT than to EVER recommend this place to anyone. Please do NOT live here.

                                    Review Author Icon

                                    anonymous

                                    Resident 2014

                                    4/11/2014

                                    There is no better place to call home. I love my location and apt. It only took me a week to move in with an approval. Thanks to Laura the leasing professional who found an apt for me quickly when she learn that I needed a place within a week. She hopped straight to it. Abby and the New management offered me a great price with great professional staff. Overall the grounds, safety, noise, constructions are fabulous. Meanwhile they are renovating the entire community and I am so excited to see the outcome once they are done upgrading my apt and appearance of the place. Way to go Dalcor Management.

                                      Review Author Icon

                                      anonymous

                                      Resident 2014

                                      4/3/2014

                                      Every negative comment about this place is true! From the bugs to the poor workmanship and unprofessional staff....just moved in toilet backed up and when the maintenance gets there he accuses me being the reason for the flood when clearly from the reviews flooding is an ongoing problem.. He say hand towels on the sink and accused someone of flushing them then he saw a child whom doesn't live with me and said well maybe someone put a diaper in the toilet because he's never seen that much water!! Really????!!!! Wth would do that? Everything is broken been here 2wks haven't seen any lawn care poor lighting the place is falling apart. Just got new management hopefully everything gets upgraded including staff!! This is going to be a long 11 months!!! :(

                                        Review Author Icon

                                        Redkev

                                        Resident 2012 - 2014

                                        3/16/2014

                                        I have lived here for two years. I don't really understand the poor reviews I have read here unless there have major changes since 2011. The construction is pretty standard for apartments. I have seen $3,000 dollar apartments in Los Angeles with worse construction standards. Parking is plentiful. The surroundings are generally green and peaceful. My apartment faces a wooded area, as do many. If it weren't for occasional traffic noise you might think it was rural. Maintenance response has ALWAYS been prompt and often included problems I hadn't noticed. Office staff has been a delight. They are always courteous and act as if you are a neighbor. As for many problems, it is a national corporation with it's attendant bureaucracy. I have already recommended this place to friends. I have few complaints and enjoy living here.

                                          Review Author Icon

                                          anonymous

                                          Resident 2013 - 2014

                                          3/7/2014

                                          Too much noise. Never know what your gonna find on the stairwells from trash to puke to drugs. Would be nice if appliances worked. Can't turn ceiling fan in bedroom on high cause it's off balance & makes way too much noise. Stove burners that do work only work on high & oven never completely turns off. Still feels warm when it not on. Late fees are ridiculous. If you pay by debit card it cost you a $30.00 connivence fee. Too many perverts showing themselves to kids & loud mouths threatening people. It's hell because when your on a fixed income you don't have a lot of choices. And only being able to have Brighthouse for cable is not right at all. Other than that oh well your stuck. Hope they can't trace these cause that would be hell.

                                            Review Author Icon

                                            anonymous

                                            Resident 2011 - 2013

                                            11/15/2013

                                            I've never been more unhappy. The only good thing I have to say is I liked the closets. Everything else is terrible and I regret living here ever. The cops are here daily. The swat team has been here multiple times. Men stare in your Windows. If you are one day late with rent you have a $70. I wish I could stop other nice responsible people from moving in here. The model home they show you is nothing like the actual apartment. The "gate" that they have to make it look safe... Well you can just go through it. Everything about this place makes me happy we get to move. I can wait to feel safe again.

                                              Review Author Icon

                                              anonymous

                                              Resident 2013

                                              2/21/2013

                                              I've been living at Castle Wood for almost 2 months now. I like it here a lot. At first there was a mix up with my unit. They told me I was in a different unit than the one I ended up being in. I had to switch my cable, ect. It was kind of an annoyance but it got settled and the unit I ended up with is in the front of the complex and a LOT nicer than the one I was originally in. Maintenance is AWESOME here. They are really friendly and keep you informed. The maintenance manager is really good with my cats and respects me a lot and knows me by name, he's just a nice guy in general. The office staff gave me a bad vibe at first but have since been a lot better. They seem REALLY stressed out when I go up there sometimes, but generally calm down. The appliances ARE dated but they work well. I have a dishwasher from the stone age but it is a beast and does what it needs to do. The apartment had some concerns when I moved in but everything has been addressed and taken… See More>
                                                Manager

                                                2/21/2013

                                                Castle Woods
                                                Thank you for your review of our community. We love it when our residents have a positive experience. We will relay the message to our maintenance team about the great job they are doing! If you have any further questions or comments, please contact us at YourView@ConcordRents.com. Thank you.
                                                Review Author Icon

                                                anonymous

                                                Resident 2013

                                                2/6/2013

                                                Do Not move here. If you do, good luck. There is MOLD MOLD everywhere. Maintenance isn't dependable. Office staff is very standoffish and fake. They have three different prices on my lease which is confusing. Let's start with the Noise, I don't mind kids making noise except when it's after hours which happens. Neighbors are grimey and disrespectful, talking loudly and obnoxiously into early morning hours chain smoking all night with no ashtrays. Everything breaks, dishwasher, garbage disposal, closet doors fall out, walls are thin so everything can be heard very easily. Now, the Last thing that PISSES ME OFF About this place is the Change of price in Rent during the middle of the lease; I am Not on Section 8 but seriously they have demanded about a $90 INCREASE in the price and I simply Cannot afford that. This place is a Rip off and don't waste your time even coming to look at this trashy neighborhood. The only nice thing about it here is the rooms are spacious and Malonda is not so bad.

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  1 Bed, 1 Bath

                                                  $1,182

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  2 Beds, 2 Baths

                                                  $994

                                                  See Floor Plan Details

                                                  3 Bedrooms

                                                  3 Beds, 2 Baths

                                                  $1,399

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  B-
                                                  B-

                                                  Renter Ratings

                                                  B-

                                                  Review Ratings

                                                  Noise

                                                  3.3

                                                  Grounds

                                                  3.0

                                                  Safety

                                                  2.8

                                                  Office Staff

                                                  3.0

                                                  Maintenance

                                                  3.0

                                                  Neighborhood

                                                  3.0

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  C+

                                                  Number of reviews in the past 365 days

                                                  4

                                                  Manager’s Review Engagement

                                                  B+

                                                  Percentage of reviews responded to

                                                  75.00%

                                                  Manager’s Review Reply Time

                                                  B

                                                  Average time to respond to reviews

                                                  11.25 days

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer/Dryer
                                                  • Laundry On-Site
                                                  • Washer/Dryer Connections
                                                  Pets
                                                  • Dogs Allowed
                                                  • Cats Allowed

                                                  Leasing

                                                  Call today for more details!
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                                                  This community is managed by

                                                  CONAM Management Corporation

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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: Are there surveillance cameras on site?

                                                  Frequently Asked

                                                  Based on 67 number of votes by renters, Castle Woods is currently rated 2.3 out of 5 stars.
                                                  Castle Woods is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                  Castle Woods is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                  Castle Woods is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  Castle Woods is rated 2.8/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Castle Woods is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                  Castle Woods is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                  Managers have responded to 75% of their community reviews in the past year.
                                                  Managers have replied within 11.25 days to their community reviews in the past year.
                                                  CONAM Management Corporation
                                                  Dogs Allowed
                                                  Cats Allowed
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  Castle Woods

                                                  July 2024

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                                                  Castle Woods is an apartment in Casselberry in zip code 32707. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $994 - $1,399. Nearby cities include Fern Park, Winter Springs, Winter Park, West Park, and Altamonte Springs.

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