Review History for anonymous

Newport Colony


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anonymous

Resident ā€¢ 2019 - 2020

2/9/2020

Where Do I start...DO NOT get an apartment here. Make sure you add $100 per a month to whatever price they give you when you walk in the door for water / Garbage fee's. They will charge you for 2 months of water after you leave and around $200 for whatever else they can find in the apartment. Garbage disposal (placed conveniently in front of property) will be broken literally 6 months of the 12 that you stay in this complex. (Get ready to invite guest into a property with a mound full of trash in front of it basically about every week.) Gates will be broken weekly and left open instead of fixing. Front office staff and employee's are rude and don't care about any issue's concerning the residents. Maintenance stands around all day on property can usually be seen playing basketball on the courts in the back of the property during working hours. Car washing station are jammed full of quarters tried calling about every month to have someone come out to fix them. Half the gym equipment will be broken and hasn't been replaced since the 80's. Lawn Maintenance crew will blow stacks of leaves into hallways and leave them for months to pile up. Some residents have been living on the property for several year's and have bikes and trash stashed underneath staircases. Trash will be dumped in front of property on side of garbage disposal and left for days before being cleaned up. Parking lots will flood during hurricanes or storms from leaves that the lawn crew refuses to bag up. Tree's will fall and crush vehicle's parked all around property from a simple thunderstorm. Work orders will be ignored the last 2 months you are on the property and when you leave they will charge you for any work that needs to be done. Please see photo's below....
    Manager

    2/10/2020

    Newport Colony
    Iā€™m very sorry to hear about some of the issues you have experienced during your time here. You are correct about the additional amount for water and trash each month that is alongside your monthly base rent. You are billed each month for your water consumption as well as a $10.50 charge for trash. Both of these items are explained at the time of move-in as well as listed under the utility addendum in your yearly lease agreement. In regards to the trash compactor, I believe you are referencing to when the community was transitioning through receiving a new trash compactor. Unfortunately, there was a delay in the service times for the compactor and we notified residents about the delay in service as well as posted notices on the compactor but could not control residents from piling up trash while the it was being serviced. We had dumpster rolls off scheduled weekly to keep up with the residents' trash while the compactor was being serviced. We apologize for the unsightly view this caused, but this has since been resolved. Trash pickup is every Tuesday and Wednesday of the week. As for the landscape crew, they are here every Monday and Tuesday. We provide a vast amount of oak trees throughout the community and the landscaping crew must blow and pick up the leaves during the heavy leaf fall season. We did experience a heavy hurricane season and unfortunately, there were a few trees that were affected by the storm. Unfortunately, we cannot control what a storm does to the trees or the intensity of it. We do however make sure that we notify the residents by delivering notices to each door and sending out mass emails of important items to consider when a storm is coming. Lastly, you had mentioned you were charged for items at move out. Please reach out to us during our office hours at the leasing center, and we will gladly be able to go over any concerns you have. Thank you and have a great day. Best, Nick | Community Manager

    Review 6 out of 341

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    Newport Colony

    March 2024

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