Ratings & Prices for Onyx Winter Park, Casselberry, FL

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	1.3
Safety	1.3
Office Staff	1.3
Maintenance	2.7
Neighborhood	2
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	14.67 days

Ratings & Reviews (230 Reviews)

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Resident • 2019 - 2020

11/13/2020

The new owners came through to renovate the older apartments, and it has been incredibly disruptive; they have little regard for the tenants. I pay the rent and utilities, yet I have not been able to use my kitchen this past week-cabinets had to be empty.… See More

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Onyx Winter Park Manager

11/18/2020

We were disheartened to learn that you are dissatisfied with the renovations we have been making throughout the community. Our team has been doing the best they can to ensure a smooth and comfortable experience for our residents. We would love the opportunity to discuss your experience in greater detail offline so we may work toward turning your time around. Please email us directly at [email protected].com. We look forward to the opportunity to restore your confidence in our community.

kennethgodwin • Resident • 2019 - 2020

11/12/2020

The apartment complex is under new ownership, they've locked us out of the residential portal where we can view and pay our bills. Our rent is due, but they didn't say what amount we need to pay. Communication is just awful and calling them doesn't help… See More

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Onyx Winter Park Manager

11/18/2020

Hi Kenneth, thank you for taking the time to share your concerns with us. We appreciate your patience as we transition to the new management team. We want our residents to feel confident about approaching our team for assistance, and we are so sorry if you have had an unpleasant experience or lapse in communication from our team. When you have a moment, we would appreciate an opportunity to hear you in detail so we can determine opportunities for improvement. Please connect with us at [email protected] We are here to serve you courteously and professionally, and any feedback from our residents is much appreciated.

kengodwin • Resident • 2019 - 2020

10/02/2020

Bought out and rent was raised effectively $40 due to how they are now charging a "flat rate" for utilities that is $40 than the highest utility bill I ever paid previously. They take weeks sometimes to properly fix things.

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Onyx Winter Park Manager

11/04/2020

Thank you for taking the time to share your experience, Ken. We aim to offer seamless service to our residents during our management transition, and we regret to learn that your experience has not reflected that goal. We would appreciate an opportunity to discuss your feedback about pricing and service in greater detail, so please connect with us at [email protected] Thanks for letting us know how we can improve!

Resident • 2019

08/01/2019

I do not recommend the radius apts in Casselberry, to anyone. Do not rent here. I rent an apartment that was supposed to pay $1100.00 a month. After I signed the lease the rent ended in $1, 200.00. Every month my rent is more. Today I… See More

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Onyx Winter Park Manager

09/26/2019

We're sorry to see this review. Please accept our apologies for your frustrations and for any confusion or misunderstanding regarding your rent payments. Please be assured that we try to be as transparent as possible when it comes to our fees, which our outlined in our lease terms. We'd be happy to review your lease as well as discuss any of the points raised in your review. Please contact us at 407-678-7555 when you get a moment. Thank you.

P407 • Resident • 2019

04/01/2019

My car was hit by another tenant who didn't leave a note, I parked my car, came out 20min later to find a dent on the side of my car. The front gate was damaged multiple times and at one point was left damaged for over… See More

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Onyx Winter Park Manager

04/04/2019

We regret that these issues have prevented you from enjoying your stay at Radius Winter Park to its fullest potential. Please accept our apologies that you don't feel as though your concerns have been adequately addressed by our team. We invite you to stop into the office or give us a call at 407-678-7555 so that we may have an opportunity to speak to you directly and help improve the remainder of your stay. Thank you.

Alcalá_D • Resident • 2014 - 2017

10/21/2017

I've been a resident of reflections apartments for almost 3 years! The first year was ok, no complains at all.. i used to live in a studio my first year and then, i moved to a 2BR apartment and here is where the problems came in.… See More

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pabloroca23 • Resident • 2016 - 2017

08/31/2017

very helpful staff, quick to solve issues, comfortable and cozy place to live!

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Onyx Winter Park Manager

09/19/2017

Thank you very much for this fantastic review! Excellent customer service is our most important job and we're so pleased that you appreciate our efforts. As always, please let us know if you need anything! - Laura Evanek, Property Manager 407-678-7555

Michæl_S • Resident • 2015 - 2017

08/03/2017

The staff is friendly enough, but the girls in the office don't seem to know anything about the place and seldom communicate with one-another. The previous apartment we had with them (we had two) had a cockroach problem that didn't want to go away, which was… See More

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Onyx Winter Park Manager

08/21/2017

Dear Resident, Thank you for your feedback. We take all maintenance issues seriously. Our goal at Reflections is to present a professional service for our residents and guests at all times. If our team failed to meet your customer service expectations, we sincerely apologize. Please contact me so I can listen further and address your specific concerns. I look forward to speaking to you soon. Laura Evanek Property manager 407-678-7555

Prospective Resident • Visited 2016

12/17/2016

I feel like I need to warn other prospective renters. I called about these apartments after seeing a listing on Zillow that said a 2/1 started at $950-ish, and we needed to keep our rent below $1k. I called and was told they had a Bahama… See More

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Resident • 2015 - 2016

10/25/2016

We moved into Reflections last march. It was our first place together, and we were so nervous about whether we chose the right home or not. After our first year renewing our lease was a no-brainer! The grounds staff are so nice, and always wave. Any… See More

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Resident • 2016

07/22/2016

Great place to live and a very nice helpful staff and maintenance!

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iofrah80 • Resident • 2015 - 2016

07/07/2016

WARNING: This place is a sham... I'm sure some of these people had a good experience but don't be fooled by all of the 5-star reviews. The community holds raffles every month for tenants that post a positive review about the complex. I'm sure the majority… See More

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markscott44 • Resident • 2015 - 2016

06/30/2016

Two Years and Counting here at Reflection Apartments, Great place to live ,very peaceful...Always a Pleasure....Thanks Reflections.... M.S.

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monkeyranch • Resident • 2015 - 2016

06/30/2016

been living here for a couple of months and really like it. then staff is super friendly

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SheaDO • Resident • 2016

06/20/2016

We've lived here for almost two months, and so far, it's been pretty good. It hasn't been perfect, but we have experienced good customer service from the staff. We love that it's quiet and peaceful, and our apartment suits us just fine with a pretty lake… See More

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CHall88 • Resident • 2011 - 2016

06/15/2016

DO NOT MOVE HERE! They are NOT concerned about you or your safety. I really hate to leave this review because there really are some great aspects of this complex, but I can't look past what recently happened to me here. I woke up this morning… See More

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kislam • Resident • 2015 - 2016

06/01/2016

Although they claim it a gated community sometimes it stays open all night and last week some people entered and broke my car windows with 3 other cars at around 2 am at night. I had to spend $800 out of my pocket to fix my… See More

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Robert15 • Resident • 2013 - 2016

04/21/2016

Come to one of the greatest and innovating apartment complex in Casselberry. I recommend this place to anyone, come take a tour. The leasing office has got to be best ive encouterd.Im signing a new lease today for another year I cant leave.

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Resident • 2014 - 2016

03/16/2016

Office staff is always helpful with a positive, friendly attitude. Maintenance staff is polite. Love the fountain water views - very relaxing. Always glad to come home. See More

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Resident • 2011 - 2016

02/19/2016

Current resident. Been living here five years. Wouldn't recommend this place to my enemy. I'll keep it short and list pros and cons. Pros. Nice curb appeal Beautiful lake Dog friendly ( only if you pay their outrageous pet fee, and only then can you have… See More

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Abbymarieepley • Resident • 2015 - 2016

02/08/2016

I absolutely love living in reflecfions. It's clean, quiet, and the maintenance staff always waves and smiles when you pass by. Fishing is fun, the pool is beautiful, it's near almost anything you need or want, and it's a nice place to go on a walk!… See More

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Resident • 2015 - 2016

01/29/2016

Good place to live. Clean and quiet. See More

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Jordansantucci2 • Resident • 2015 - 2016

01/29/2016

I love living here at the Reflections Apartment Complex. Living here has been nothing but pleasant. I look forward to living right here for many years to come.

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Gclarkx3 • Resident • 2015 - 2016

01/29/2016

This is my first year of living here and i absolutely love it here. Its quite. The employees are very nice and welcoming. They always wanna make sure everything is okay. The people that live here are very nice. I just love it here. Its way… See More

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tasnia • Resident • 2015 - 2016

01/29/2016

Love the lake, fountain, ducks, pool and overall landscape of this neighborhood. I feel safe here. Parking is spacious and our guests always get enough spot without the fear of towing. Maintenance guys are prompt too!

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•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site
Washer/Dryer Connections

Parking

Covered Parking

General

Air Conditioner
BBQ and Picnic Area
Bark Park
Business Center
Clubhouse
Fireplace
Fireplaces with Natural Stone Surrounds Available
Fitness Center
Hardwood Flooring
High-Speed Internet
Lake View
Package Lockers
Pet Spa
Pet-Friendly Community
Playground
Pool
Screened Patio
Valet Trash Service

Pets

Cats Allowed
Comments: We welcome furry family members! All breeds Welcome! Maximum of 2 pets per home. The pet fee is $300 for pets under 25 pounds and $500 over 25 pounds. Monthly pet rent per pet is $25. Must provide current shot records and vet visit.See the office for details and other requirements.
Dogs Allowed
Comments: We welcome furry family members! All breeds Welcome! Maximum of 2 pets per home. The pet fee is $300 for pets under 25 pounds and $500 over 25 pounds. Monthly pet rent per pet is $25. Must provide current shot records and vet visit.See the office for details and other requirements.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
460
Available
Avail.
1 Units
Model
1 Bedroom 1 Bathroom A

View Floor Plan

Price
Price
N/A
SQ. FT.
684
Available
Avail.
3 Units
Model
1 Bedroom 1 Bathroom B

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
818
Available
Avail.
N/A
Model
2 Bedroom 1 Bathroom A

View Floor Plan

Price
Price
N/A
SQ. FT.
887
Available
Avail.
1 Units
Model
2 Bedroom 1 Bathroom B

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
950
Available
Avail.
N/A
Model
2 Bedroom 2 Bathroom A

View Floor Plan

Price
Price
N/A
SQ. FT.
998
Available
Avail.
12 Units
Model
2 Bedroom 2 Bathroom B

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Create your dream life at Radius Winter Park! Our spacious and unique one and two-bedroom apartment homes offer everything you need. Discover sophisticated custom features, open floor plans, gorgeous lake views, beautifully equipped kitchens, chic wood-style floors, screened patios and more. Radius Winter Park residents experience a full menu of upscale amenities. Relax at our stylish outdoor pool and sundeck and engage your core at the onsite state-of-the-art fitness center. Take your pet for a play date at our equipped and fenced bark park, and enjoy the benefits of our 24-hour on-site laundry facility. Reserve your new home today and discover what it means to Live Life Better!

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Onyx Winter Park?
The community is rated 2/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Onyx Winter Park?
The community is rated 1.3/5 stars, signifying slight satisfaction on average.

How safe is Onyx Winter Park?
The community is rated 1.3/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood
The community is rated 2/5 stars, signifying slight satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2.7/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 14.67 days to their community reviews in the past year.

Who manages Onyx Winter Park?
Internet Brands

What is the pet policy at Onyx Winter Park?
Cats Allowed
Comments: We welcome furry family members! All breeds Welcome! Maximum of 2 pets per home. The pet fee is $300 for pets under 25 pounds and $500 over 25 pounds. Monthly pet rent per pet is $25. Must provide current shot records and vet visit.See the office for details and other requirements.
Dogs Allowed
Comments: We welcome furry family members! All breeds Welcome! Maximum of 2 pets per home. The pet fee is $300 for pets under 25 pounds and $500 over 25 pounds. Monthly pet rent per pet is $25. Must provide current shot records and vet visit.See the office for details and other requirements.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

What is the move-in special?
Virtual and Self-Guided Tours Now Available by Appointment! $400 off your move-in experience when you apply and move-in before August 10th, 2020. *See office for details/restrictions