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Onyx Winter Park

100 Reflections Circle

Casselberry, FL 32707

 
 
 
 
 
 

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kennethgodwin
Resident · 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/12/2020
The apartment complex is under new ownership, they've locked us out of the residential portal where we can view and pay our bills. Our rent is due, but they didn't say what amount we need to pay. Communication is just awful and calling them doesn't help because they didn't pick up. They are also remodeling apartments while people work from home and raising the rents, increasing the utility bills with "flat rate" billing that is double what I was paying before. Avoid unless you want them constantly in your apartment during a pandemic. EDIT: Its was Oct, its now Nov and they still didn't return my call. Honestly.
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Onyx Winter Park Manager

11/18/2020

Hi Kenneth, thank you for taking the time to share your concerns with us. We appreciate your patience as we transition to the new management team. We want our residents to feel confident about approaching our team for assistance, and we are so sorry if you have had an unpleasant experience or lapse in communication from our team. When you have a moment, we would appreciate an opportunity to hear you in detail so we can determine opportunities for improvement. Please connect with us at [email protected] We are here to serve you courteously and professionally, and any feedback from our residents is much appreciated.

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