Review History for Verified Resident 688094

Bell Coconut Creek


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Resident 688094

Verified Resident ā€¢ 2018 - 2022

6/10/2022

I lived there for 4 years and I just had problems. stolen cars, car towed properly even being correct and proving with document, children cannot use leisure areas, rude and harsh employees, among many other problems...
    7 Previous Reviews

    Previous Review

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    Resident 688094

    Verified Resident ā€¢ 2018 - 2021

    10/8/2021

    I've been living in the community for 3 years but I see a lot of problems for a service so expensive that we pay. the quality of maintenance has dropped, the contact for troubleshooting is not good and parking is a real mess with parked cars irregularly.
      Manager

      10/13/2021

      Bell Coconut Creek
      I've been living in the community for 3 years but

      Previous Review

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      Resident 688094

      Verified Resident ā€¢ 2018 - 2021

      7/25/2021

      I think you need to improve communication. to many problems around here. I think you need to improve communication. to many problems around here. very noisy neighbors, very messy car spaces, people park around to be closer and have more facilities, while there are many spaces available.
        Manager

        8/20/2021

        Bell Coconut Creek
        Thank you for your feedback. In an effort to provide the best possible parking situation for our residents, we regulate the time, manner, and place of parking. We strive for truly loyal residents, so we want to address your specific concerns. Please contact us at 954-725-9292 or at coconutcreek@bellpartnersinc.com so that we can help you.

        Previous Review

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        Resident 688094

        Verified Resident ā€¢ 2018 - 2021

        5/20/2021

        in general I like to live here. I've had a lot of problems with the former office workers who were not friendly at all, but today that has changed and improved a lot, I just think there is a lack of a better communication channel between residents and employees. the parking spaces are horrible, people park wherever they want, in the wrong place and even hinder our passage. it needs to improve a lot in this aspect.
          Manager

          5/21/2021

          Bell Coconut Creek
          Thank you, for taking the time to share your living experience with us. While negative feedback is not ideal it is helpful in improving our living experience has not been a pleasant one. We would also like to apologize that your experience has not been a pleasant one.

          Previous Review

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          Resident 688094

          Verified Resident ā€¢ 2018 - 2020

          1/11/2021

          in general it is very good to live here, only the relationship with the resident needs to be improved. the communication with the office is very bad, we usually never have answers when we send emails, call or leave messages, this for me is a negative point since I live here. make sure that communication makes all the difference because it avoids many inconveniences and unnecessary trips to the office, especially now that we are in a pandemic. thanks
            Manager

            1/14/2021

            Bell Coconut Creek
            Thank you for taking the time to share your living experience with us. We are constantly trying to make improvements and we hope that we will be able to meet and exceed your expectations. We will definitely improve on the communication between our residents and the leasing office staff. If you have any other concerns, please give us a call at 954-725-9292 or email us at coconutcreek@bellpartnersinc.com. Thank you so much and have a great day!!!

            Previous Review

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            Resident 688094

            Verified Resident ā€¢ 2018 - 2020

            10/14/2020

            I think it's a good place to live but the service and the answer to any question is always very difficult. Ive been trying to resolve a payment issue (a charge that wasnt supposed to be showing up), but no one pays attention to me. I have called more than ten times no one answers, I have sent more than ten emails no one answers, I have sent a message through the resident portal more than ten times no return. I am very upset and unhappy with the treatment that Bell gives its residents. so it is difficult to solve any problem. I don't even know how the office is still closed, because many places have already reopened. this is very bad, this service is terrible.
              Manager

              12/13/2020

              Bell Coconut Creek
              Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance, behavior, and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize .Please contact us at 954-725-9292 or email us at coconutcreek@bellpartnersinc.com so we can address your needs. Thank you and have a great day!

              Previous Review

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              Resident 688094

              Verified Resident ā€¢ 2018 - 2020

              9/10/2020

              I like living here, however, the only bad point is the communication with the office when I need to solve something. the people who work there in most of them are not very friendly and do not respond to your requests. I find communication very difficult but very difficult. this needs to be improved because I see a lot of people complaining too.
                Manager

                12/13/2020

                Bell Coconut Creek
                Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance, behavior, and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize .Please contact us at 954-725-9292 or email us at coconutcreek@bellpartnersinc.com so we can address your needs. Thank you and have a great day!

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                Resident 688094

                Verified Resident ā€¢ 2018 - 2019

                7/13/2020

                today my experience is good, but I already had many problems with the old administration. I just think that the office service should be more cordial. the rest is ok today my experience is good, but I already had many problems with the old administration. I just think that the office service should be more cordial. the rest is ok

                  Review 43 out of 192

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                  Bell Coconut Creek

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