Review History for anonymous

Parc3400


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anonymous

Resident 2017 - 2020

1/22/2020

I wish I could give this place a negative rating. Living here has become unbearable ever since the management changed. The property manager is the most disrespectful and unprofessional worker I have ever came across. She has literally raised her voice at me and my roommate and cut us off mid sentence time after time. She disregards our feelings and make us feel that what we have to say is worthless. Once we went to talk to her about the grills that hadn't been working for a year to see when they were planning on fixing it (since we are being charged and paying so much to live here, we want to have the ability to use the amenities that we pay for) her response was "you pay rent to live in your apartment not the amenities". this was very interesting for us to hear because when we first signed our lease, the amenities were the highlight of this apartment complex and was a huge part of their selling point. The rest of the staff are very unprofessional as well, with the exception of Destinee, who has always been pleasant. We've tried contacting their regional manger, but unfortunately he doesn't seem to care because calls never get returned and nothing has changed. There is also no security here. Anyone can walk into the apartment complex and do whatever they want..there has been a shooting, break-ins/burglaries, drug busts, cars being broken into. The response we get from management is "your safety is your own responsibility" although that is true, it's not the answer we are looking for. We need to see change taking places and new security. we shouldn't have to dread going to our own home, a place that is supposed to be our peace. We even brought up the idea of adding more security cameras but they said they can't install new cameras on the floors because of the way the apartment was built. As a student, I constantly have fear and anxiety coming to my house and leaving it. A lot of us living here are tired of arguing and seeing no results... we are honestly fed up. You can ask any resident that has lived here since it was first built and they will tell you exactly as I did. The good reviews you read are most likely because they put up incentives like gift baskets that they give to people who write them the best review. (they have a huge valentines gift basket that they are giving out right now)..its all fake. If this was back in 2017 when it was first built and managed by Terri, Michael and Steve, I would tell you this is the best place to be. Because back then we actually felt like what we said was valued and we never had any of these issues... we even recruited 12 people to sign here (all of whom are also not resigning once the lease ends)..but things have changed drastically. Do yourself a favor and live in a place that will give you a peace of mind...because this is definitely not it. Especially if you are a student or have little kids. It is 100% not worth it.
    Manager

    1/29/2020

    Parc3400
    It's regretful to see this negative review of our community. We can assure you that we do truly care for each and every resident. While we appreciate all feedback, we do not solicit any false positive reviews and instead focus our energy on creating a high-quality resident experience for those who call our community home. We would like to assure you that we value all online reviews — whether negative or positive — and strive to take their feedback into account in order to better our community. If you would like to discuss anything further, please do not hesitate to reach out to us. We sincerely apologize that your experience with us was not a positive one. We are always open to opportunities to improve our service and welcome you to our office to see if we can resolve any outstanding issues you've experienced. We'd appreciate the chance to discuss your concerns in more detail and offer solutions.

    Review 44 out of 51

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    Parc3400

    March 2024

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