Review History for Peter_J

Quiet Waters Apartment Homes


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Peter_J

Resident 2014 - 2017

8/8/2017

Quiet Waters was recently sold to a new management company and I cannot recommend them. The old management company was wonderful and the customer service was second to none. This management company is poorly run, cheap, and lacks customer service. We were charged $500 for "damages" and "cleaning fees" when we moved out, on top of over $3,000 in fees for breaking the lease and a $200 security deposit. I asked for pictures of the charges, which I received in black and white, some were impossible to see because of the poor quality. I then asked for some explanation and received partial answers. For example, I asked why I was being charged for two ice packs that were accidentally left in an otherwise PERFECTLY CLEANED refrigerator/freezer and received no response for months. Then when I called, I was told I was charged because legally he had the right to charge me... that was it... he charged me because he could regardless of how absurd a $20 charge was to literally throw away two ice packs. Believing they would see how ridiculous this charge (among other charges in dispute) was, they would remove them from the final bill... they did not, instead just sent the bill to collections. I was also charged over $100 for a 6 inch carpet stain (that was not on the carpet when I left). The explanation was that it cost $100 to get the small stain out of the carpet (the truth is that they replaced the entire carpet and used my money to do so). While I was living there, the A/C unit constantly broke and froze. Instead of replacing it, they would send the maintenance to patch it up until it broke again a few weeks later. CHEAP CHEAP CHEAP. DO NOT TRUST THESE PEOPLE AND DO NOT LIVE HERE... MOVE ON TO SOMEONE THAT WILL TREAT YOU RIGHT
    Manager

    8/21/2017

    Quiet Waters Apartment Homes
    Thank you for sharing your experience. We are sorry to just be receiving this feedback now, so long after your February move from Quiet Waters. I would be happy to discuss this situation with you further at 954-360-7368. Sincerely, Ana Kuper Gomez, Community Manager

    Review 31 out of 37

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    Quiet Waters Apartment Homes

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