Review History for Verified Resident 750844

Advenir at Magnolia


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Resident 750844

Verified Resident 2020

3/9/2020

The move in process was easy for the most part. Ramon, was very helpful and communicated well. It seemed as though the other employees in the office weren't a hundred percent on the same page though. They were not bad by any means, just did not have the correct info sometimes. When making my pro rated rent payment, I called the office to see how I could make the payment. The woman who answered told me I could just make it through the online portal. That didn't seem right to me because it wouldn't post for days and my move in date was two days away. I emailed Ramon, and he told it had to be through a confirmed form of payment, like a money order. Had I listened to the first advice I was given, I would of been in a bad situation on move in. Also, the keys weren't ready when I moved in. To be honest, that's a very small thing though, I only waited 15 to 20 minutes for them, and stuff happens so no big deal. If it's possible to have the mail keys as a part of the move in package at Advenir that would be more convenient as well. Going to the post office to pick up mail box keys seems a tiny bit inconvenient. Now I am searching for exactly which post office and trying to make it to them in-between my work day, and it's not the easiest thing. If this is not in Advenir's control, it's another small thing. Overall the move in process was not bad, the office staff were nice and helpful for the most part. The apartment itself, is Definitely older, but considering the rent. It's a good price so far.
    Manager

    3/24/2021

    Advenir at Magnolia
    Thank you for reaching out. We're sorry for the difficulty you experienced during your move in process. Here, at Advenir at Magnolia, we're always looking for ways to provide a comfortable living experience to our residents, future and present. We welcome the opportunity to discuss your concerns in further detail and resolve anything that might still be outstanding. Please feel free to contact our Management Office at 407-831-4933 regarding your review. Thanks!

    Review 103 out of 166

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    Advenir at Magnolia

    March 2024

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