Review History for Verified Resident 669984

Port Royale


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Resident 669984

Verified Resident 2019 - 2020

3/18/2020

I have has 3 maintenance requests since living here and each request has taken 5-8 weeks to be completed. I would call, email, and visit in person the office to check on the status of the request. Almost every time, I am told the request would be taken care of that day. It isnt and the process repeats itself for months. This is unacceptable for a property management company.
    Manager

    4/1/2020

    Port Royale
    Dear Resident, thank you for sharing your feedback. We do our best to ensure that all maintenance requests are addressed in a timely manner and sincerely apologize for any delays. Your happiness and comfort mean everything to us, so we'd really appreciate it if you contacted us directly at (954) 928-0505 so that we may discuss your review in more detail. We look forward to connecting with you and working to improve your experience. Sincerely, The Port Royale Management Team

    Review 71 out of 417

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    Port Royale

    March 2024

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