Overall, The Exchange Lofts have been a great experience. The management group has been very good to work with and they are very flexiable. However, the valet in the morning is horrible! I will call for my car and it takes them 25-30 minutes to bring it down. My Jeep got broken into and they would not cover the cost to have it fix. I was told it was not their problem. Also, they are very rough on cars. I have a big marks down my passenager side door. If I had to do it over, I would pay for city parking. Valet is the only parking offered at this place.