The Whitney

Hello Daisy, We found your exact same posting on Yelp, therefore I wanted to address you by name. It seems there is a misunderstanding about a few matters that should be cleared them up. Penthouse homes are the only homes that have a different apartment number, pretty standard in most luxury buildings. No one in the building has reported issues receiving mail. After checking ERenters, which is the insurance company most of our residents use, all homes are listed accurately. The community is equipped with cameras in our common areas spaces as is most high-rises in the downtown area. Most people believe that to be a benefit. Well, unless they are upset that they are on camera breaking community policies, which, luckily, isn't the case in most instances at The Whitney.The package concierge was out of service for approximately three days at which point all team members had access to packages and distributed. Additional staff was brought on to assist with the situation because customer service is of the utmost importance to us, hence all of the positive reviews. It should also be mentioned that this issue was with the package locker provider's software. All communities who use this provider experienced the same outage. We can't stop inconveniences from happening, but we can provide the best experience possible when they occur, which is what we strive to do 100% of the time.As a new building, there tends to be vacancies until it is stabilized. The Whitney is at the tail end of this now. Yay for us! As more folks move into the building, we get new amazing neighbors every day!! It is what makes our community so great! Well, that and the awesome resident events, our super dedicated staff, all the beautiful amenities, and the trendy location. Can't leave all that goodness out!The dog run has a gate blocking the pets from entering the pool. Anyone who has a pet in the pool is reminded this is a pet free zone. We love the furry friends of the community, but not every person wh

Thank you sincerely for your feedback. We have to admit, we are proud to represent our company, LMC {Lennar Multifamily Communities}. Appreciate the review.

Hello Brittany, We are happy to hear you are enjoying your new home, neighborhood, and of course, our fun resident events. Thank you for leaving your feedback. Look forward in seeing you at our next one Monday.

Thank you for expressing your appreciation for the customer service and the community as well as the process of a new building. Its much appreciated.

Hello there, So happy to hear you feel this way. Harold and Matthew are a great asset to the team. Thank you for taking the time to provide your feedback.

What a great review, thank you for providing your feedback regard Harold, the team and your new home.

Hello, We are so happy & honored you decided to leave feedback about your experience for The Whitney, even though that is not your norm. Thank you for sharing, we are happy to have you here!

Thank you for leaving us your feedback. We are just as excited to welcome you into your new home.

Thank you for returning the favor of now making OUR day!! This is great feedback and are excited to share with the team. We plan to keep your thoughts of The Whitney & the team the same and/or better.

This is great to hear, thank you very much for taking the time to leave us your feedback!We are excited for the gym as well. Race you there ;-).

This review just made our day!! We are so pleased with Harold and the way The Whitney is coming together. We will continue to keep your thoughts of the team and community true years to come.

The Whitney team is something special, we must admit. So happy you had the chance to experience this on more than one occasion. The team will continue to prove that this is not only a business, but home :-).

Hello, This is great to hear, thank you for taking the time to write this review, its much appreciated.The Whitney Team

Thanks for the amazing review! We hope to continue to exceed your expectations. If there is anything else we can do to make The Whitney a great place to call home, please don't hesitate to give us a call.

We are so happy that you had an amazing experience! We agree, Harold is the best! You know where to find us if there is anything we can do for you! It is neighbors like you that make The Whitney a great place to call home.

This warms our hearts! Thank you for the kind review. It is our sincere desire to give this experience to all of our guests and neighbors! We are so glad you chose The Whitney as your new home.