Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 39 days |
Contact Property
Lexington Palms at The Forum
7500 Omni Lane
Fort Myers, FL 33905
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 39 days |
I am sorry you are so frustrated right now. We take pride in having a comfortable living experience as well as top notch customer service for all our residents and want to rectify any issues you are having. Please give the office a call, I would love to discuss all these matters with you.
Thank you for your kind words. We are happy to hear that you had such a positive move-in experience. One of our main goals is to help take the stress off of moving, so we are happy to know we accomplished that! We love our fur babies here and are glad to hear you enjoy the beautiful lake and views!
We are sorry to hear you had such a frustrating experience. Customer service, is something we pride ourselves on. We thank you for leaving the review, it allows us to reexamine ourselves, as we never want our residents to feel this way. After further review of your frustrations, I believe I know which apartment you are from. I would love to discuss in further detail with you the pet deposits, that all residents have to pay as well as your concerns over service requests. Please feel free to reach out to me at anytime during business hours, 239-332-4711.
Hello, we would like to apologize for your experience here. It is a priority of ours for our residents to be more than satisfied during their residency here with us. We have put in more pet stations around the community since your last review in efforts to help with that. In regards to your bill, I would love to further explain how the city bills the utilities, including the water/sewage/trash charges here in Fort Meyers. Please reach out to me during business hours and we can discuss in detail. Office phone number is 239-332-4711. I look forward to hearing from you and resolving this with you.
Very sorry you feel this. I was trying to look your account up so I can call to rectify your issues but I didn't find you in the system. I would hate for you to feel mislead in any way. On the lease, it shows the amount paid for security deposit, which is signed by all of our residents. If you would like to give the office a call, I would love to discuss this further in detail with you. Our number is 239-332-4711, I look forward to hearing back from you and resolving these issues.
Thank you so much for your kind words. We are happy to hear you love it here as much as we do!
We love that you love living here! We enjoy putting these resident events on for our awesome residents. Give us ideas of what future events you would like to have.
Thanks for sharing your great experience living here. We love that your fur baby loves it here too!
We appreciate your positive feedback. We love referrals, so thank you for sending your friends and family our way.
Jinet, we are so excited to hear your great experience here and that you are referring us. We love putting on resident events for you to get to know your neighbors. Thanks for the kind words for our team, we appreciate it.
We love that you love where you live. Our priority is having happy residents, who love to call us home. Thanks for sending us referrals.
HI Estafania, thanks for much for your kind words. They are greatly appreciated. We truly enjoy our residents and love that you appreciate the little things. Let us know ideas of some fun resident events you would like to have.
HI Ashley, thanks for sharing your feedback! We love our awesome location too. Our maintenance team will be thankful for your kind words.
Hi Giovanny, thanks for the positive feedback. We truly appreciate you. We our happy to know our residents love calling us home!
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Contact Property
Lexington Palms at The Forum
7500 Omni Lane
Fort Myers, FL 33905