Review History for anonymous

Banyan Bay Apartment Homes

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anonymous

Resident 2018 - 2020

6/16/2020

The only luxury this place gives you is the luxury of knowing you are going to be pissed that you live here. They purposely make everything cheap so that you will owe them money when you move out. The floors are made out of wall paper, kitchen countertops are made out of wall paper, the stove top was the cheapest you can find in stores and the screen on my patio had to be fixed at least once a month. Also when the sprinklers are on there is no way to walk to your car without getting hit by them. And I the dryer took 24 hours to dry clothes so don't be fooled by them having these appliances because they are so bad it's basically like you don't have them anyways. There is a reason they had 12 other units moved out the same day as me. They make you pay for a gate that works maybe half the time and have no security cameras and when half the cars in the parking lot are getting robbed all they can do is tell you how sorry they are and how it's not there problem. As far as I know the employees may have been the ones breaking into everyone's stuff cause I caught them red handed trying to steal from my apartment while I was moving out. My belongings were missing as well as my boxes gone through. I even talked to the regional manager face to face about the situation and all he could do is say how it was all a joke and shouldn't be taken seriously. Like what? The only reason I walked out with a level head is because I eventually got them to bring me my belongings back after they took them. When I mentioned the people going through my belongings and actually having stuff missing, ------- the property manager could care less. She is more worried about what the next Cheeto in her bag looks like than what is going on at the apartments. Things need to change with this place and it should start with her.
Manager

11/23/2020

Banyan Bay Apartment Homes
We are sorry to hear about your experience at Banyan Bay. I looked through your service request history, and I did not see any requests for issues with your dryer. We would have been happy to take a look at it if you were having issues. We do have cameras in the common areas of the community, and residents are welcome to install their own cameras at their apartments if they wish. We have recommended several times to not leave valuables in your vehicles (which is a good rule of thumb anywhere you go) to avoid any would be criminals breaking into your vehicle. Your apartment was scheduled for move out on a Sunday, we walked your apartment on Monday morning. As soon as I saw there were still boxes in your apartment, I went back to the office to call you to see what the status of your move out was. This is when the emergency maintenance technician informed me that you had called maintenance the night before and asked for more time. The office was unaware. Our porter had already gone to the apartment to start clearing it out to make it ready for the next tenant. As soon as I informed our maintenance team, your items were brought back to you. I also encouraged you to call the police if anything was missing, and you assured me everything had been returned. In your signed lease agreement, you agreed to pay for any damages to your apartment during your time here. Your vinyl flooring was torn in the master bedroom, therefore it had to be repaired. if you would like to discuss any of the other damage charges on your account, please feel free to reach out to me anytime.

Review 4 out of 145

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Banyan Bay Apartment Homes

July 2021

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